Anfaplace Mall Tours

Tout était parfait rien de négatif

Staff and hotel were just 5 star!

Service was worse than expected for a hotel of a calibre like Four Seasons. 1. Upon checking in and finishing dinner, we were told someone would show us to our rooms because the hotel was quite large. However, we were ignored and left to our own devices and had to find our way to the rooms. 2. For one of the rooms that we booked (out of 3), we were given a room that was clearly a downgrade from the two others and also a disability accessible room. When first approaching the reception, they sold that room as a ‘premium’ room that had a sea-view and said they had no more room availabilities. After insisting on a room change a couple times more, then we were given a room of a similar standard to the two others. 3. Upon checking out, we discovered that the prices were higher than expected and found out that we were charged 1300MAD for a dinner that was not ours. A disappointing experience for a Four Seasons Hotel.