9/10 Wonderful! (2,122 reviews)
The place is very pleasing to look at, but the staff just simply does not clean well. My room looked clean upon arrival and then I went into the bathroom where I was bombarded by fruit flies in the shower! To which I killed over 30 while showering night 1. Left early (0500) and returned well after room service went through, and the towels were stocked, trash taken out, bed was not made, and the flies were still all over the wall. The body wash was out on day 2 and never refilled. The flies with still smashed all over the walls when I left on day 3. The place would be amazing if someone just managed their staff and checked the work. I wasn't notified of the construction right out front prior to arrival either (didn't make a difference on booking even if they did). I chose the place due to its age, online photos, and location in proximity to the riverwalk and Alamo. Highly disappointed in the cleaning staff. Let's not forget the the valet that had no idea where the check in counter was around the corner of the foyer, no signs to direct.
Reviewed on Aug 14, 2026
