9.8/10 Exceptional! (398 reviews)
Amazing experience overall for our one night get away. For the years we’ve always preferred several Buckhead hotels for the luxury, service and ease of access, as so often downtown hotels bring on stress just figuring out where to pull in and park! I am very loyal to my favorite hotel “brands”…but the reviews captured my attention so I figured we’d try something different. The moment we pulled into the main entrance I noticed how clean and modern this hotel (and surrounding area) was and the access to the hotel was as easy as I’ve ever experienced in a downtown hotel. The valets were plentiful and very welcoming. The valet service was all via text which also saved me when I was scrambling to find cash for a tip—you can tip right through the valet app!. The first person we met was Derek at the front desk who was so kind and even walked us to the elevator to show us where to go—a nice touch and he deserves to get a shout out! The rooms were well appointed, modern, and had many extra touches that even our beloved Buckhead hotels don’t offer. The entire 4th floor pool, bar, and outdoor area was amazing, in fact one the nicest outdoor space we both have ever seen. We spent almost 6 hours at the pool and loved the early Saturday evening DJ! When we arrived back from the pool, we were surprised to see our bed was turned down…so unexpected and so nice!
Hotel Phoenix “well exceeded” our expectations…we liked it so much that we booked another night next month!
Reviewed on Aug 30, 2026
