Customer beware. Do not rent here; they practice deceptive marketing techniques that they are 100% aware of (per my conversation with the front desk). I checked in thinking I had an oceanfront room with multiple windows (per the photos/description on Expedia). When I walked into the room, I immediately turned around and went back to the front desk. The room had mold, wood was rotting on kitchen, no rack in oven, towel was stained, bed was dirty, and the list goes on. When I arrived back there was another customer getting rooms changed due to his room being unclean. I explained everything about the room and she said, “no refunds.” I checked out of the hotel immediately and got another room. When I said my room wasn’t as described she said, “our marketing team is aware and has tried calling Expedia.” Then when I mentioned the room wasn’t even oceanfront she said “the hotel is oceanfront.” Then the next day we drove past the Neptune on our bikes and there are pigeons nesting in the roof (hello histoplasmosis).Do not stay at any Hollywood Hotel locations.
