Smithsonian Institution Tours

I have never had such a terrible experience at a hotel as I did with the St. Gregory. My family and I were traveling on July 4 and wanted it to be special at our nations capital! Not only was the night almost 800.00, the room was not ready for us at 6pm, even though 4pm is check in. Additionally after waiting almost an hour in the lobby during dinner time I went back to check in and had to wait an additional 30 minutes, she put us in a room that had NO Air conditioning (mind you this was during the HEAT WAVE and was 88 degrees in the room. I called the front desk and told her and she said she could put us in a different room but it would be an additional 30 minutes and also it would only have one bed as opposed to the two I needed as I was traveling with my husband and son! After explaining there was nothing she could do (and not wanting to spend another thousand dollars almost) my son slept on the couch and we slept in the bed. We were unable to get down to the activities on time and our July 4 was ruined basically because this hotel obviously cares more about money than customer service. I will NEVER return here. When I called for any type of resolution, they offered to pay for valet, they didn’t even offer to pick up the tab for the restaurant that we ate at only because we had our luggage with us! I just got off the phone with the manager and he was not professional and refused to take responsibility! Don’t go here if you want good customer service! They don’t care!

Staff went out of their way to help in any way they could.

Clean & comfortable room. Staff friendly & helpful