6/10 Okay
TERRI, GRASS VALLEY
May 28, 2024
Disliked: Cleanliness
It's all about the location!
I've never left a negative review before so I really hate to do this. First for the positives...location. It is right next to the Mauna Lani Resort so walking is very easy. Our daughter got married there so it was perfect to run back and forth. The beach club is close enough to walk and spent a fun day there. The unit is fully stocked with everything you could ever need including beach gear so that was very much appreciated. The unit is very spacious and the furnishings are very nice for a rental. The only negative (which is a biggie in my eyes) was the cleanliness. Immediately when we walked into the unit we were greeted with dirty, stained floors. The tile is very porous so just mopping will not get it clean. It needed a good brush scrubbing incredibly bad. The edges of the walk areas are beige but the walking path was brown. The carpet had massive stains (also beige) so we immediately took pictures and sent them to the manager/owner. They said they were aware of it and a carpet cleaner was coming once we left. Once I saw those two big blunders, I couldn't help but look out for more. The shams and throw pillows in the primary bedroom were dirty so I immediately threw them in the washing machine. There were finger smudges all over the kitchen cabinets and where you didn't touch it to open them, they were dusty. The balcony wasn't swept or vacuumed. Hopefully the unit gets a thorough deep cleaning then it will be a 10 out of 10.
TERRI
Stayed 6 nights in May 2024