Lake Ivanhoe Tours

I was extremely dissatisfied with my experience, as the amenities advertised in your pictures and promotional materials do not align with the reality presented to guests upon check-in. During my stay, I encountered several significant issues that severely impacted my experience: Lack of Room Service: I was informed that room service is completely unavailable unless a guest stays for a minimum of two weeks. This restriction was not disclosed beforehand. Closed Pool Bar: The pool bar remained closed throughout my entire visit. When I asked a staff member about the hours, they stated that the bar had actually been closed for months, directly contradicting how the property is marketed. The washer and dryer machines on the property did not work, causing a major inconvenience during my trip. Hidden Fees: I was highly disappointed to learn that enjoying the water park requires an unadvertised extra fee of approximately $25, rather than being included as a standard resort amenity.

The unit itself is beautiful. The bedrooms and bathrooms are gorgeous with really nice furnishings. The showers are really nice and each bedroom has an attached bathroom, which is very convenient. There were a few issues with cleanliness in the unit and the pool. We had stained washcloths in one bathroom, the sofa fabric is pilling and we found several items on the kitchen floor that hadn't been swept up. The pool filter doesn't appear to work well at all. We continually skimmed the pool but there was still dirt and leaves in the bottom of the pool that never went away. The pictures in the listing show the pool as having an attached hot tub. It does not. It also shows loungers by the pool, but there are none. I did call the front desk to advise them of this. I asked for loungers to be delivered but they will not do that as it seems it's the responsibility of the owners to provide those. They didn't have much to say about the pool not having the hot tub, even though it is advertised as having one so that was disappointing. The resort lobby is beautiful and check in was fairly easy. The resort pools and hot tubs were very nice as well. The pool bar food and drinks are expensive ($40 for a drink and hummus appetizer) and an automatic 20% gratuity is automatically added to all orders. Something to keep in mind. Overall, we had a great stay and would definitely do it again, although I would not rent this particular unit the next time.