Los Ranchos de Albuquerque Vacations from $527

The property provided a unique and fun environment. The The person not looking for the same old thing

The Hacienda & Spa at Hotel Santa Fe is beautifully situated near the Santa Fe Depot and within easy reach of highly rated restaurants such as Paloma and Tomasita’s. The hotel itself is lovely, with a distinctive Southwestern character, and our suite was excellent overall. That said, our Labor Day weekend stay had a few drawbacks. At check-in on September 4, the gentleman who assisted us was rather reserved and did not provide the warm, cheerful welcome we expected. In contrast, the lady on the afternoon shift was exceptionally friendly, helpful, and jovial—her hospitality was a real bright spot. Unfortunately, the hotel’s entire phone system was not working during our stay. This became particularly inconvenient when guests in the suite above us were making noticeable noise in the early morning hours. We wanted to contact the front desk but, without a working phone, would have had to go down four floors in the middle of the night—hardly ideal when awakened from sleep. The shower also drained rather slowly and could use some maintenance. Overall, we enjoyed the hotel’s beauty, location, and character. With improvements to the phone system, room maintenance, and consistency in guest service, this could be an even more polished and enjoyable experience.

Every thing was terrific

Very good location for Old Town and the Botanical Gardens. Staff helpful but very busy with 3 weddings. Flamenco show was great! Highly recommended.

My first room (313) had a tub with a slippery floor, it needed some grip strips. I'm handicapped with spinal issues and almost fell twice during my first shower. Thankfully your outstanding team was able work with us to move us to another room. My second room (415) had a leak at the shower head, that leaked massive amounts of water into the shower niche soaking all of my personal items. The door to the refrigerator cabinet hung down and scraped loudly every time you opened or closed it, it was very much in need of repair. The second drawer, of the three to put your clothes in, would not stay closed. I needed to shove one of their hotel chaco post cards into the side of the drawer to keep it closed. Not a pleasant experience and frankly not what I expected from Hotel Chaco, very disappointing. We had already been moved once (see above) but, the noise in our second room (415) from the restaurant closing at 10pm at night was unexpected and especially saddening. Where else were we going to move to??? While the noise only lasted for about a half hour each night, starting near 10pm, it was truly upsetting when I went to bed early (9pm) on my first night in room 415. I was exhausted and needed to rest, but was woken by noise from whatever was being dragged around upstairs on floor 5. The next day I had to go out and buy some ear plugs, so I would be able to get some sleep, as we were booked on a 6:40 am flight. I HATE having wear ear plugs to sleep.