Mustang Vacations from $565

Unacceptable hygiene standards and appalling customer service I rarely leave negative reviews, but our experience at The Winslow in Oklahoma City was completely unacceptable. When we checked into our room, we discovered the bed linens had not been changed from the previous guest. Worse, a dinner-plate-sized, very wet personal stain soaked the mattress and sheets. Instead of changing the bedding, housekeeping simply placed a towel over the wet stain and remade the bed over it. When we contacted housekeeping to have the bed completely stripped and fresh linens put on, the staff member flatly refused to do a full change, stating they would only change the top sheet. We immediately went to the front desk to escalate the issue and request a move to a clean, sanitary room. Instead of resolving the problem, the front desk clerk told us they would not relocate us to a clean room solely because our reservation was made through Hotels.com rather than directly with the hotel. Covering up biological fluids with a towel and remaking the bed is an egregious health and hygiene violation, and denying basic customer service to third-party bookings is inexcusable. Avoid this hotel at all costs.

Loved this property! Wasn’t expecting much from OKC, but this hotel is a must visit. It reminds me of early 1980s New York with its fabulous art, industrial rooms, and chic presence.