2/10 Terrible
Andrew L.
Sep 17, 2025
Liked: Location, listing accuracy
Disliked: Communication
Beautiful Villa, But Terrible Management – A Disappointing StayWe stayed 15 nights at this 6-bedroom, 4.5-bath villa in Kissimmee. The house was spacious, well-decorated, and in a great location—close to Disney and ideal for a family trip. Unfortunately, our stay was ruined by a serious AC issue and poor handling by the property manager, Casiola Vacation Homes.The upstairs AC failed on day three and wasn’t fixed for 7 nights, with temps reaching over 90F. It made the upstairs unusable and sleeping nearly impossible affecting health. I reported it immediately; the owner contacted Casiola, but their response was awful. I received auto-replies with no meaningful updates. After several messages, their tone became dismissive.On day six of no AC upstairs, we found a note hanging on the door saying the AC was “working fine”—it clearly wasn’t. I sent thermostat photos proving otherwise, but nothing changed. Their replies even began to feel sarcastic, signing off with phrases like “Warmest regards”—which felt like mockery given the heat.We also had daily millipedes downstairs, which added to the discomfort.The owner did try to escalate the issue, which I appreciated but did not resolve the issue, after the trip, my follow-up message went unanswered.This home has potential, but Casiola’s management is unacceptable. Until they are replaced, I cannot recommend this property. I will avoid all listings managed by Casiola Vacation Homes going forward.
Andrew L.
Stayed 15 nights in Aug 2025