9.2/10 Wonderful! (3,695 reviews)
Check in was RIDICULOUS and I felt completely put off by the system they have in place. Because of this I will not be staying at a CitizenM ever again.
Rode the elevator up to my room after the disastrous check in process and a housekeeping attendant that had a huge bin on wheels full of STINKY trash came into the elevator with me so not only did I feel put out by the check in process- I got to smell like trash for the next hour. Little tidbit for the hotel- if your staff shares an elevator with guests, maybe if they have a huge bin on wheels full of STINKY trash- they could wait for an elevator without guests that spent a lot of money to stay there. This did not help my situation whatsoever after the disastrous check in process. I had not even seen my room yet and I was completely put off by this place.
Now for the quirkiness of the room: nowhere to hang any of your bathroom towels, wet towel from the shower- where do you hang it? I improvised with a hanger from the "closet". They also do not provide wash cloths (only 2 shower towels and 2 sink hand towels). Only plug in the whole room is under the TV and nowhere near the bed. Not a single cup is provided in the room either so when brushing your teeth you need to use your hands. For the price of this room, I would expect some kind of cup provided.
The bed was comfortable, and the hotel was quiet are the only 2 things I feel met my standards for this type of hotel. I have pics, but do not see a space provided in this review.
Reviewed on Oct 7, 2025