Parque The Helix: Tours y Actividades

We booked this hotel for a concert a bit off a walk from the station but easier for what we were doing later on . The hotel was spotless staff really friendly . Had everything we needed and all the little touches were great . Would definitely book again

AVOID AT ALL COSTS. ABSOLUTE TORTURE. The hotel give us a room above the nightclub where they were having a huge party for several hours, violating all noise laws. The noise level in our room was DOUBLE the legal limit; the floorboards shook for hours, causing us severe anxiety. It was unbearable. The rooms are not properly soundproofed, which makes no sense in a hotel with a nightclub (it's also illogical that a place meant for rest, like a hotel, would host such massive parties until midnight!!). Special mention must be made of the manager's ineptitude; he mistreats his guests. When we complained about the noise, he not only refused to change our room or offer any compensation, but he laughed at us. He also refused to give us the complaint form that they are legally required to provide. Also, the room was very old and dirty, with dust everywhere, and the bathroom had dampness. It was the worst hotel experience of my life. We never expected to experience a situation like this in a hotel; it was completely outrageous. The hotel prioritized making money from the party and neglected its primary function as a hotel, which is providing guests with rest and sleep. Furthermore, they clearly violate soundproofing regulations for the rooms and noise laws. There were 78 decibels in our room, when the legal maximum was 31! It was as if the party was literally inside the room with the walls and floors rumbling! If you don't want your trip ruined,AVOID THIS DISCO I can't call it a hotel