4.5/5 Wonderful! (456 reviews)
The property is in a convenient, walkable location. The room was clean and the amenities for the bathroom are very nice! We did have an issue with some of the staff that made our experience disappointing. We did not purchase the rate that included free breakfast, which was our intention. However, when we were checking in, we were asked what time we would like to take our breakfast. I responded saying that we did not purchase the rate that included breakfast. They insisted though that breakfast was included. Because we were told it was included, we did eat breakfast at the hotel. Upon check-out, the same person who checked us in and said breakfast was included, let us know we had to pay £24 for breakfast. We reminded him of our conversation but he said we did not purchase the rate with breakfast included and he did not remember checking us in or telling us this information. We were very upset but he insisted we had to pay because it was "in the system". It was too bad since the hotel itself is nice and in a good location, but I would not recommend staying here to friends due to this incident. On the other hand, the woman who served us breakfast was extremely nice and helpful. Again, it was disappointing to have this single incident make it so we wouldn't want to stay here again.
Reviewed on Aug 31, 2022