8.4/10 Very Good! (714 reviews)
Overall Rating: 4/5 Stars
The Good:
The property is beautiful, clean, and extremely well maintained. We stayed for a week and especially loved the beach and the top-notch evening shows. Our room was incredible! A special 5-star shoutout to Jefferson at the front desk for such a warm and welcoming check! The cleaning lady assigned to clean our room did an amazing work every time! We did got to thank her personally with a few tokens of appreciation!
Areas for Improvement:
Service at the restaurants was a real letdown. Many staff members seemed overworked, unhappy, and indifferent. Guests weren't informed about restricted seating upon entering the buffet, leading to frustration and poor service— at some points I saw a couple of staff laughing at some clients, that was not very professional…Uncollected plates, no water offered, and tense staff. The atmosphere was also ruined by servers aggressively scraping plates and throwing cutlery into buckets right near diners in the Italian restaurant and the buffet. It made for a loud, chaotic environment that forced us to leave early on a few occasions. Beautiful resort, but management seriously needs to address restaurant staffing and training.
This been said, the overall experience was very nice and we had a good time!
Reviewed on Aug 17, 2026
