“we have stayed at the clocktower inn for the last couple of years. I requested a 1st floor room and they said that I had to request that at check in. I got there at 3 oclock for the start of check in and there was no one else checking in. They said that there was no 1st floor rooms available with no explanation. I followed all of the rules and still got a second floor room. This hotel does not have an elevator.”