Whale Rock Tours

Overall good

The Hotel Winters is a new(ish) hotel that purports to be a 4-star rated hotel. When I arrived and had my hands full with 3 small bags and a bike, there were two staff walking around the reception area. Both ignored me and were clearly not trained to take care of a newly arriving guest with his arms full. The room while clean was spartan and minimally appointed. There were two lights one in the entrance and one next to the bed. Hardly enough to read at night. The bed was hard which is fine, but it felt as though I was laying on cardboard wrapped in plastic. Not a 4-star bed. The bathroom has a fan that comes on with the light. It is supposed to turn off when the lights are off, but it did not. It was not a pleasant sound to listen to all night long. Needless to say I had a horrible night's sleep and was not rested for the race I was in the next day. When I brought these issues to the attention of the staff, I was given plenty of kind words about how they "try to take care of their guests" and they will check out these issues. Yet, no offer to take care of me. Lastly, they charge an "amenity fee" of $22. This is for the luxury of using their patio, inside common area, and gym. Of course, I didn't use those areas, but I had the pleasure of paying the fee. Read the fine print when you book. Think twice about staying here. While it looks nice, it is poorly run (management should take note), and the accommodations are not what would be expected of a 4-star hotel.