Pullman Rotorua

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Luxury
5.0 star property
8.6

Excellent

City-center stay with lakefront moments

In Rotorua’s city center, Pullman Rotorua makes it easy to step out to the lakefront and explore local geothermal highlights. Between the modern brasserie Barrel & Co Bar and Grill and a lively, stylish social scene, the hotel suits both quick getaways and work trips with a strong sense of place.

  • Dining on-site

    Choose between a modern brasserie and a Korean chicken restaurant in-house.

  • Spa time made simple

    Book Massage Eden treatments or request a fully equipped in-room massage.

  • Walkable Rotorua base

    Stroll to Government Gardens, Lake Rotorua, and the Polynesian Spa.

Amenities

  • Deluxe rooms with wide windows, city or lake views
  • Executive Suite with 180-degree lake or city views
  • Fit Lounge gym with cardio, free weights
  • Rainfall showers with C.O. Bigelow amenities
  • Nespresso machine, stocked minibar, ergonomic workstation
  • Bike-friendly stay with secure bicycle storage
These property details are summarized by AI

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Superior Room, 1 King Bed, City View

A modern bathroom with a glass-enclosed shower, a vanity with a large mirror, and neatly rolled towels.

Superior Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(31 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

A hotel room with a bed, two chairs, a small table, a lamp, and a view of the outdoors.

Superior Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

A hotel room with two beds, a sitting area, a small table with breakfast items, and a large window with curtains.

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

A modern hotel room with a large bed, a sofa, a TV, and a view of a cityscape.

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

A hotel room with a bed, two chairs, a small table, a lamp, and a view of the outdoors.

Deluxe Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(13 reviews)
  • Lake view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

A modern hotel room with a large bed, a flat-screen TV mounted on a wooden panel, a large window with a view of the countryside, and a patterned carpet.

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 2

Room

  • Sleeps 2

Room

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

A hotel room with a bed, two chairs, a small table, a lamp, and a view of the outdoors.

Deluxe Room, 1 King Bed, City View (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

A hotel room with a large bed, a small table, and a window with curtains.

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

A modern hotel room with a large bed, a flat-screen TV mounted on a wooden panel, a large window with a view of the countryside, and a patterned carpet.

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Double Beds, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Inner City, a neighborhood in Rotorua, is home to Pullman Rotorua. Skyline Rotorua is a popular attraction and the area's natural beauty can be seen at Government Gardens and Lake Rotorua. Polynesian Spa and Rotorua Central Mall are two other places to visit that come recommended. Visit our Rotorua travel guide
Map
1135 Arawa St, Rotorua, 3010

What's nearby

  • A brightly lit pedestrian walkway with colorful lighting and various signs.
    Eat Street
    2 min walk - 0.1 miles
  • A group of men performing a traditional dance with long sticks in a tropical setting with dense foliage and wooden structures.
    Tamaki Maori Village
    3 min walk - 0.2 miles
  • A serene hot spring surrounded by rocks and greenery, with a view of distant hills and a body of water.
    Polynesian Spa
    8 min walk - 0.5 miles
  • Rotorua Night Market
    3 min walk - 0.2 miles
  • Rotorua Central Mall
    10 min walk - 0.6 miles

Getting around

  • Rotorua (ROT-Rotorua Regional)
    13 min drive

Restaurants

  • Poco.
    2 min walk
  • The Fainting Goat
    1 min walk
  • Brew | Craft Beer Pub
    3 min walk
  • El Mexican Zapata
    1 min walk
  • CBK Craft Bar & Kitchen
    3 min walk

About this property

Pullman Rotorua

  • Luxury hotel near Rotorua Central Mall
  • Located close to Government Gardens and Polynesian Spa, Pullman Rotorua provides dry cleaning/laundry services, a bar, and a gym. The on-site steakhouse, Barrel & Co Bar and Grill, features al fresco dining. Free in-room WiFi and conference space are available to all guests.
  • Other perks include:
    • Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
    • An electric car charging station, express check-out, and a banquet hall
    • Concierge services, free newspapers, and a 24-hour front desk
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 130 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Down comforters and free cribs/infant beds
    • Bathrooms with rainfall showers and designer toiletries
    • 49-inch Smart TVs with streaming services and premium channels
    • Wardrobes/closets, free tea bags/instant coffee, and electric kettles

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (NZD 42 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Handrails in stairways (51 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 150.0 per night
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 42 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Pullman Rotorua pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Pullman Rotorua?

As of Sep 28, 2026, prices found for a 1-night stay for 2 adults at Pullman Rotorua on Oct 11, 2026 start from $167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for NZD 42 per day.

What time is check-in at Pullman Rotorua?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Rotorua?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Rotorua located?

Located in Inner City, this luxury hotel is within a 10-minute walk of Government Gardens, Rotorua Central Mall, and Lake Rotorua. Polynesian Spa and Rotorua Hospital are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pullman Rotorua Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 314 out of 551 reviews
Rating 8 - Good. 132 out of 551 reviews
Rating 6 - Okay. 59 out of 551 reviews
Rating 4 - Poor. 31 out of 551 reviews
Rating 2 - Terrible. 15 out of 551 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great shower and toilet unusual. Staff were so helpful restaurant facilities were very good menu was perfect. Close to everything really enjoyed the experience
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is new, really well maintained with helpful staff. Buffet breakfast was great. Highly recommend.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay, welcoming staff - will be back again soon!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very tidy property would definately stay again only issue we came across was Orange juice for what ever reason they had no orange juice available we had to go up to the dairy to get orange juice
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Access with temporary parking is key and rooms are very spacious. I appreciate when slippers are a baseline amenity!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, convenient location. Enjoyed our stay with spouse and family
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet clean comfortable room, great staff.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, great location , great service. Great breakfast.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, professional and friendly staff, clean and nice facility
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, very friendly and helpful staff
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness
No pool available on property. Very clean rooms and nice hotel staff. Great breakfast.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of cafes, grocery stores, restaurant near by.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Great location and spacious rooms
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff were very friendly and helpful. The breakfasts are just incredible with lots of variety and everything that you can imagine. Was a very pleasant stay and would stay again no trouble.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Wonderful stay, friendly staff
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and friendly Staff. Unfortunately no pool and no reasonable breakfast. Breakfast room is overcrowded at all times, QR codes for ordering not working.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and tidy, and well looked after.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely hotel, lovely staff and lovely restaurant. Welcoming and absolutely great standard. Tidy and clean. They made us feel special
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very convenient location. It was comfortable and clean!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms with comfortable beds and all the amenities you need.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were excellent. Would definitely stay there again.
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness
It was clean.
Stayed 2 nights in Jan 2026