Sunderland Vacations from $1,642

The towels had stains. The toilet was difficult to flush. When we asked a male receptionist if the room could be tidied he told us to leave our keys at the front desk and he would inform the cleaner, but he never did that. I had to take out my own trash and ask for a change of towels. There were toiletries enough for 1 person, not multiple if sharing a room. The only helpful persons were the female receptionist and her son. She tried to be accommodating and helpful and sort out problems. Whereas, the other receptionist staff were not helpful. That affected our stay.

Great location, affordable apartment for a large group. Metro link directly outside the door to connect you to Newcastle. Apartment in great condition and would recommend this place. Check in was difficult as you need to communicate with host over phone to retrieve the code to access the key but apart from that it was great. Security deposit usually scares me from booking with places as i have been scammed before but rest assured there is no scamming here, with the host very kind when spoke on the phone.

The room is very small and has no kettle or anything. The shower is in a level so be careful as we both hurt our ankles and dips by the toilet to the shower. However the staff are very friendly

Staff very informative about the hotel its history and all the amenities.Beds were sooooo comfy bedroom and bathroom lovely and clean.Bar decor was beautiful service and drinks excellent.Lovely happy birthday macaroons and note left in the room. Would stay again and recommend to other people.Ive instagrammed the room !!