8/10 Bueno
Alyssa C.
26 abr. 2025
Le gustó: Limpieza
Spring break stay with the family.
We first panicked when checking in because the front security staff did not even know we had reserved the house. The host did not send us the specific check in form to hold our license plate and agreement to give the guards ahead of time. If you rent this house please make sure to ask for this specific signed check-in agreement needed for the front guards at Las Gaviotas neighborhood. The guards called the house manager and settled it. Also make sure to keep in mind that the hot tub has its own mind and sometimes is hot enough and sometime chilly and has no controls to use. Upon arrival we were told by a maintenance staff that the water level of the tub was too low for the spa to work properly and we needed to keep an eye on the water level. So we did. My feedback for the property manager is to have a cover for the tub to help keep it hot when not in use. The main reason of choosing this home was to relax and have the location of the house and spa overlooking the surf and beach. We managed to use it and get it hot to enjoy. Just have some patience. There was a major delay in messaging the manager and notifying them about our first issues and no reply to them about the TVs not working. But it was fine for our kids to take a break from the TVs. I hope they fixed a few things since our stay. We are flexible but keep in mind they do not reply fast with questions.We had a nice stay and made it all work.
Alyssa C.
Se hospedó 3 noches en abril de 2025