Pocono Mountains Beach Vacations

Don't walk, RUN away from this "resort". It is falling apart and needs a complete overhaul. Our room was dirty. No one dusts or deep cleans and you can see dust and grime everywhere. No water came out of the faucets when we turned them on. We told the front desk and someone came and did something to turn the water on. When the water did run, it was a disgusting brown. We let it run for 40 min. and it was still gross. We moved to another room that was better but the tv's were not hooked up. I was assured by the front desk that someone would come in 15 minutes, so we literally slept in our clothes waiting for someone to come BUT THEY NEVER CAME. We told the front desk we were checking out in the morning because our experience was so unsatisfactory. Gabriella assured us we would get refunded for the next night. We were told there would be someone at the front desk 24/7 but when we checked out there was no one there and the security guard said all we could do is leave our key passes so we didn't get to actually check out with anyone. We never got refunded, 12 days later, as we were told. Now they are not taking my calls. I have no idea how I am going to get my money back for the extra night. The people are nice but there seems to be some incompetence going on there. The hotel is old, dirty, and there was only a handful of people staying there in the middle of summer so it is clearly not a popular hotel. Many of the restaurants are completely closed inside. Just stay away.