Norwalk Islands Beach Vacations

The facilities and staff were top-notch.

This hotel was great. The location was perfect with easy access to the subway and ferry. The room was clean and spaces. Having a lot of room is rare for a NYC hotel. The only negative was the shower. Water gets everywhere.

The facilities and staff were top-notch.

I had a serious issue with this hotel: I checked my suitcase with their luggage storage room during my stay, and when I went to retrieve it, the staff were unable to locate it. They had me wait for 1 hour while they were trying to find it, and I almost missed my train because of this, despite me telling them multiple times that I needed to leave. Aside from this incident, the room itself was clean and the location was convenient, but this experience with lost luggage was a major letdown. If you're storing bags with this hotel, I'd think twice, or make sure you get a detailed claim ticket and confirm their camera coverage. I've had to escalate this directly with hotel management and am considering further action if it isn't resolved soon.

Great location. Right in Times Square and walking distance to Rockefeller center, Bryant park, shopping at 5th Ave. The rooms are tiny though and hard to move around. To be expected if you want to stay in the heart of Times Square.