英国里维埃拉允许携带宠物的假期

I recently stayed at the Grand Hotel in Torquay from Monday to Friday last week with my family, and unfortunately, our experience was disappointing. The hotel is in a fantastic location, making it easy to explore Torquay and walk to the beach. Having two swimming pools was also a nice feature and something the children enjoyed. However, the hotel itself is in desperate need of modernisation. Our biggest concern was safety around the pool. My daughter caught her toe on a loose or damaged tile and injured herself. A manager acknowledged that she had hurt herself but simply walked away without offering any assistance or showing any concern, which was very disappointing. We had booked a family room for four people but were given a room with only one double bed and one single bed. The solution offered was an extra mattress on the floor, which is not what I would expect when paying for a family room. The covered car park was another let-down. The bird netting was torn, allowing birds to get in, and my car ended up covered in bird droppings during our stay. Overall, while the location and pool facilities are positives, they weren't enough to make up for the poor room arrangements, lack of customer care, and the general condition of the hotel. Unfortunately, I won't be staying here again.

We had a fabulous time. Great communication and welcome from owners. The apartment was beautiful, the decor, the outlook from sitting room window, with all the trees and birds. Kitchen was really well equipped and lovely touch of a cake, buscuits, milk, water and soft drinks. Beautiful products in bathroom and super comfy bed. We will definitely be back in the future.