Golfo Tigullio Romantic Vacations

Although construction was taking place at the entrance of the hotel, the hotel team (and even the construction team) made navigating a few obstacles easy for us. The lobby was just renovated and is very nice as are the newly renovated rooms. Staff is very friendly and helpful. Nice hotel and we would return.

Our stay was completely ruined by a persistent sewage smell in our room that lasted for our entire visit. The odor was so overwhelming that it was difficult to relax, sleep, or even spend time in the room. We were traveling with our children, and no family should have to endure those conditions while on vacation. We brought the issue to the hotel’s attention multiple times, hoping it would be resolved or that the hotel would make things right. Unfortunately, the smell never improved, and despite the significant impact it had on our stay, the hotel refused to offer any meaningful compensation or discount. We chose this hotel expecting a comfortable and enjoyable experience, but instead we spent our vacation trying to avoid our own room. The lack of accountability and customer service after such a serious issue was incredibly disappointing. I cannot recommend this hotel. If you value cleanliness, comfort, and a hotel that stands behind its guests when things go wrong, I would look elsewhere.

Staff

Incredible property - breathtaking views. Ravello is worth the trip!

Incredible property - breathtaking views. Ravello is worth the trip!

Although construction was taking place at the entrance of the hotel, the hotel team (and even the construction team) made navigating a few obstacles easy for us. The lobby was just renovated and is very nice as are the newly renovated rooms. Staff is very friendly and helpful. Nice hotel and we would return.

Our stay was completely ruined by a persistent sewage smell in our room that lasted for our entire visit. The odor was so overwhelming that it was difficult to relax, sleep, or even spend time in the room. We were traveling with our children, and no family should have to endure those conditions while on vacation. We brought the issue to the hotel’s attention multiple times, hoping it would be resolved or that the hotel would make things right. Unfortunately, the smell never improved, and despite the significant impact it had on our stay, the hotel refused to offer any meaningful compensation or discount. We chose this hotel expecting a comfortable and enjoyable experience, but instead we spent our vacation trying to avoid our own room. The lack of accountability and customer service after such a serious issue was incredibly disappointing. I cannot recommend this hotel. If you value cleanliness, comfort, and a hotel that stands behind its guests when things go wrong, I would look elsewhere.

Incredible property - breathtaking views. Ravello is worth the trip!