Ratings based on 94 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified travelerfrom Yuma, AZ
No Ice!Posted Nov 6, 2014
Pros: The room and exterior of the grounds were very clean.
Cons: LISTEN TO YOUR CUSTOMERS and get an ice machine!
Hotel was clean, staff pleasant. HOWEVER, there was no ice in the entire facility! I need to drink about two liters of water per day due to a medical issue. Getting that much down is hard enough, but when the water is tepid, it's almost impossible. When I complained, I was kind of brushed off by the clerk saying that NONE of the Extended Stay Americas have ice, and just to turn on the ice machine in the refrigerator, and I'd have ice in 20 minutes. An hour and a half later, still no ice, so I went back to the front desk, and the remark was, "Well, looks like that unit is broken." (By morning, still no ice.) Even though this is a room with stove, refrigerator, microwave, and dishwasher, there are no pots, pans, serving ware, etc., anywhere around. The front desk said I'd only be there one night, so I didn't need anything. I've stayed in some seedy places, and all the way up to five star, and this was the first time I've never had ice. I figure that it would cost the motel less than $2,500, including plumbing, to provide an ice machine. When I spoke with the manager, he told me that he gets A LOT of complaints about this, and admitted that when he recently stayed at another motel chain, he found the ice machine pretty handy. Obviously, Extended Stay America doesn't care about the customer, if so many have complained. I will never stay at the chain again, and am actively telling my my friends experience.
for Everyoneby A verified travelerfrom Bowie
Great placePosted Sep 23, 2014
Nice staff, rooms recently upgraded, kitchenette in queen room great, clean and smelled good, had exercise room, good laundry facility, soda and snack vending machines. breakfast bar needed help - mostly snack bars and apples but the coffee was great. Staying for a fourth consecutive night while working in town and will be back.
for Everyoneby A verified traveler
Nice and clean hotelPosted Sep 12, 2014
Pros: the cleanness
Cons: better breafast
Location: more sign of where your located at
friendly customer service and the building inside and out is very clean. Good lighting for parking
for Familiesby A verified traveler
Posted Jun 17, 2014 on Hotels.com
Our two night stay was nice. Each room comes with a kitchen but i wish they had a coffee pot in the rooms.
for Everyoneby A verified traveler
Place to SleepPosted Jun 10, 2014
Was only here to sleep but it was a quiet and comfy room. No problems.
for Personal Eventby Carofrom Wales
roomy, cleanPosted Jun 2, 2014 on Hotels.com
it was what we needed - some cooking facilities, lots of space, and really nice and clean; handy for our events
by H20polochikfrom Bay Area, Ca
Clean Hotel, Bad smell...Posted May 26, 2014
I enjoyed the cleanliness but overall not for the price. I was on the 3rd floor, weird rotten egg smell... My last night there kept hearing people run across the hallway. My room was right by the elevator so I heard a loud bang every time it got to my floor. Kinda bummed no pool, to go bf not worth the price. Maintenance came in my room @9am when I had the do not disturb sign on the door. I wasn't fully dressed because I was sleeping in that day. That wasn't pleasant. I'm not too picky. That was just the experience I had there.
Recommendedby A verified traveler
Posted May 8, 2014 on Hotels.com
Recommendedby Lindafrom Santa Ana
Great stayPosted Mar 13, 2014 on Hotels.com
As always this hotel was great. Service, room, security as everything else.
Recommendedby A, Mfrom Modesto Ca
Not a good BreakfastPosted Feb 19, 2014 on Hotels.com
very disappointed with personal services