Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
62% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom New Braunfels, TX

Million Dollar View on a Thousand Dollar Budget

Posted Mar 23, 2015
Pros: We loved the view, the food was better than we were expecting, the beaches were clean, Esteban at the beach bar was awesome! He needs a raise!
Cons: They need softer mattresses, Free Wifi in rooms, hotter water (it was warm, but not hot), comfortable chairs in room. The chairs were not comfy.
Location: Cancun! Beach on site, right next to Isla Mujeres ferry, short drive to Puerto Morelos (we loved it!) and don't miss Tulum!
We had a great time at this hotel. We stayed during Spring Break, but it was our anniversary so we went anyway. We were pretty nervous thinking we were going to run into a bunch of partying college students. Not at this hotel! Most of the crowd were people between late 20's on up into folks in their 80's. The breakfast was excellent. The lunch and dinners were good too, although I did not enjoy Italian night or Asian night. Why they don't do Mexican food every night is beyond me. When I go to Mexico, I want to eat Mexican food. I guess I'm not gringo enough to appreciate it. The room was fine, except for the bed. OMG, the bed was SO HARD! It was like sleeping on plywood with a thin sheet of foam. What we loved best about the room was the view. We had an ocean view and it was truly amazing. Any discomfort with the bed was outweighed by the view. When we got there, the AC seemed to not be working, but we know window units and it was just frozen. We turned it off and let it thaw and it worked just fine for the rest of the week. They have free Wifi by the restaurant and by the circular pool, but not in the rooms.
1 out of 5
by A verified travelerfrom canada

Disgusting, scary, broken everything. No towels.

Posted Feb 22, 2015
Rat cat bait motel. No phones in room. Creepy dark room with animals roaming about. No putside food or drinks. Pictures don't do justice how run down and scary this place is. Paid almost 200 american for a shady broken down room for one night and left the next morning... Beware!
3 out of 5
by A verified travelerfrom w

It was alright

Posted Feb 16, 2015
Got it for 240 a night got charged 100 extra a night, my buddy saw a cockroach. Food was decent and beach was tiny. Volleyball was fun and they have shows every night.
3 out of 5
by A verified travelerfrom Saskatchewan, CANADA

Disappointing

Posted Feb 14, 2015
Pros: Excellent location, friendly staff, great activities directer, comfortable beds, clean rooms and facilities. The resort layout was great.
Cons: Hot water would be nice (lukewarm at best). Better maintenance overall.
Location: Great location, scuba dive center across the street, 5 min. away. Great beach, bungee jump, ferry dock, essentially, all just outside your door.
First of all, I would like to impress on anyone reading this, that I am NOT a typical complainer. I am a very tolerant person, and when I book a 2.5 star hotel, I expect a budget hotel. What I don't expect however, is air conditioners that don't work, light bulbs that either don't work, or are missing completely, occasionally, no new/clean replacement towels after your room is made up, going to the buffet for breakfast and getting your meal, then standing in line to get a coffee cup because of an obvious chronic shortage of that simple item. It's not the staff's fault. They should be commended for working under management who can't even figure out that when there's a daily line up for a coffee cup, the simple answer is to go out and buy two dozen more. Again, I want to emphasize that initially, I gave management the benefit of the doubt. But, my tolerance waned as I began to recognize their apathy. It's comical to witness the effort they put into giving their guests a genuine Mexican cultural experience, yet not meet the basic needs of those same guests.
1 out of 5
by A verified travelerfrom Chicago

Location Good but Terrible Service

Posted Dec 30, 2014
Pros: nothing : (
Cons: Everything needs improvements
Location: location not bad, but few options to dine out. I had to drive to downtown Cancun to eat.
Location not bad but service terrible. Checking Staff said I "was supposed to print my confirmation and bring with me" that was not mentioned online. Amenities nothing to what is describe on website. Room had no towels. I called to request and they deliver to room 24hrs after. No phones in room to contact front desk. I had to use my USA cell and roaming minutes to be calling front desk every time for service. Shower not working, no hot water and there were lizards slipping inside room thru bathroom window. I called at 10pm to request for iron and board nicely provided by 7am, I had to walk to from desk at 12 noon time because no one knew where the iron and board was. Was provided with ONLY iron no board. Upon expressing my dissatisfaction, I asked the minimum they could do to compensate is provide me with fre WI FI to take care of my business from the room or lobby, they refused and service was even worst. Thank heaven for EXPEDIA whom I called and express my dissatisfaction and were able to cancell my remaining stay because I had found a 5 star hotel for the same price here. Expedia negotiated my cancellation with this hotel and made my transition smoothly.
1 out of 5
by A verified travelerfrom California

Do not go for cheap hotels. They are terrible.

Posted Dec 29, 2014
Pros: - Beach accessible - Playa Tortugas beach is really nice. - Lawn. It was relaxing with the cool breeze from sea. - Tour agents. Club agents.
Cons: Lot. The hotel is part of Dos Playas. They can merge
Location: Located on Hotel zone KM 6.5, Playa Tortugas beach is nice. The ferry to Isla Muheras is beside this hotel.
- The room looks dingy, unclean and old. - AC sounds like an industry turbine - the glass door is the least secured I have seen in my entire life. - Wifi is not available at rooms. - We requested staffs to shift us to wifi accessible rooms but (a) their response was rude (b) we didn't get - Most of the staffs do not understand English. - Those who prefer veg food, look for food outside. Vegan - Do I need to say more? :D Learning: Looks are deceptive. Do not judge by the pictures. Stay at recommended hotels if you are going to Cancun, even if they are expensive. I would NOT recommend you guys to stay here.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisiana

Very central located hotel

Posted Dec 29, 2014
The hotel staff is very friendly and helpful. They really go out the way because of having to make up for there facility. Everything was clean but location is old and outdated but for price of everything around it. Ill stay again simply because I travel alon and enjoy my time out in town. Its not place to lounge and be comfortable with a lady. If your high on the horse dont stay you are just going to be let down. For you rolling stones who just want to shower, sleep and change and hit the town and enjoy cancun for the price and location its the spot!
3 out of 5
Recommended
for Getaway With Friends
by Edwinfrom Maracaibo, Venezuela

Visita a Cancun

Posted Dec 17, 2014 on Hotels.com
En lineas generales por su ubicacion, atencion del personal y limpieza de las habitaciones es un buen lugar para quedarse, lo que si observamos es que el hotel esta un poco descuidado en sus instalaciones externas y uno que otro detalle en las habitaciones, aunque durante nuestra visita pudimos observar que se estan haciendo mejoras en las estructuras del mismo
2 out of 5
by A verified travelerfrom Idaho

Cheap Hotel with a food plan on the beach.

Posted Nov 28, 2014
Pros: Inexpensive hotel with a multi-level food plan with a nice Cancun beach. Staff was always pleasant and ready to serve.
Cons: Plumbing, metal fixtures and wooden furniture on the ground floor needs to be replaced due to low pressure, slow drain, rust and musty smells.
Location: Hey, It's Cancun!
Avoid first floor rooms for security and health reasons. Patio Door locks are inadequate and the first floor rooms we encountered had a very musty smell to them. Plumbing in room 102 requires an overhaul. We were upgraded to a much nicer 2nd story room on our second night due to a nasty experience with the sink drain regurgitating about 8 gallons of gray water from the sink drain, overflowing the sink and spilling onto the floor.
4 out of 5
Recommended
for Couples
by A verified traveler

Preis-Leistung TOP!!!

Posted Nov 22, 2014
Pros: Hotel direkt am Strand. Schöne Hotelanlage. Günstigster Preis für All-Inklusive in der Zona Hotelera. Sehr freundliches Personal.
Cons: Abwechslungsreicheres Essen. Leisere Klimaanlage. Kühlschrank in Zimmer.
Location: Lage direkt am Strand. Fähre zur Isla Mujeres ebenfalls (sehr Empfehlenswert) 19 USD Hin- und Zurück. Öffentliche Busse fahren alle 1-2 MInuten.
Wir waren 10 Tage Anfang November im Hotel Dos Playas bzw. Celuisma Maya Caribe (das ist dasselbe Hotel, gibt aber aus irgendeinem Grund zwei Namen dafür). In Cancun ist es als Hotel Dos Playas bekannt. Wetter war bis auf einen bewölkten Tag immer super (ca. 30 Grad, 70-100% sonnig jeden Tag). Das Hotel liegt direkt am Meer und verfügt über eine schön begrünte Hotelanlage. Die Wohngebäude sind nicht gerade eine Augenweide. Die Zimmer sind auch recht einfach ausgestattet. Es hat aber alle funktioniert (TV, Klima, sanitäre Anlagen) und die Zimmer wurden täglich geputzt und aufgeräumt. Das Hotelpersonal ist sehr freundlich und hilfsbereit. Mit Dos Playas ist zu einen der Hotelstrand und zum anderen der öffentliche Playa Tortugas gemeint. Der Hotelstrand ist schön, leider werden täglich frische Algen angeschwemmt. Das Hotelpersonal ist zwar bemüht diese regelmäßig zu entfernen, kommt aber nicht immer hinterher. Der Sand ist sehr fein und weiß. Das Wasser ruhig und klar. Am Playa Tortugas fühlt sich leider niemand für die Algenentfernung zuständig, daher ist dieser nicht so zu empfehlen. Mit den öffentlichen Bussen kann man jederzeit zu anderen Stränden entlang der Zona Hotelera fahren. Die Busse fahren alle 1-2 Minuten. Insgesamt waren wir mit unserem Aufenthalt sehr zufrieden. Aber es kommt natürlich auch immer darauf an was man erwartet. Wer ein 5 Sterne Luxus Resort erwartet wird vermutlich enttäuscht sein. Ich würde dem Hotel 3 Sterne geben, mehr brauch ich aber auch nicht!