Ratings based on 79 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.5 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom New Braunfels, TX
Million Dollar View on a Thousand Dollar BudgetPosted Mar 23, 2015
Pros: We loved the view, the food was better than we were expecting, the beaches were clean, Esteban at the beach bar was awesome! He needs a raise!
Cons: They need softer mattresses, Free Wifi in rooms, hotter water (it was warm, but not hot), comfortable chairs in room. The chairs were not comfy.
Location: Cancun! Beach on site, right next to Isla Mujeres ferry, short drive to Puerto Morelos (we loved it!) and don't miss Tulum!
We had a great time at this hotel. We stayed during Spring Break, but it was our anniversary so we went anyway. We were pretty nervous thinking we were going to run into a bunch of partying college students. Not at this hotel! Most of the crowd were people between late 20's on up into folks in their 80's. The breakfast was excellent. The lunch and dinners were good too, although I did not enjoy Italian night or Asian night. Why they don't do Mexican food every night is beyond me. When I go to Mexico, I want to eat Mexican food. I guess I'm not gringo enough to appreciate it. The room was fine, except for the bed. OMG, the bed was SO HARD! It was like sleeping on plywood with a thin sheet of foam. What we loved best about the room was the view. We had an ocean view and it was truly amazing. Any discomfort with the bed was outweighed by the view. When we got there, the AC seemed to not be working, but we know window units and it was just frozen. We turned it off and let it thaw and it worked just fine for the rest of the week. They have free Wifi by the restaurant and by the circular pool, but not in the rooms.
by A verified travelerfrom canada
Disgusting, scary, broken everything. No towels.Posted Feb 22, 2015
Rat cat bait motel. No phones in room. Creepy dark room with animals roaming about. No putside food or drinks. Pictures don't do justice how run down and scary this place is. Paid almost 200 american for a shady broken down room for one night and left the next morning... Beware!
by A verified travelerfrom w
It was alrightPosted Feb 16, 2015
Got it for 240 a night got charged 100 extra a night, my buddy saw a cockroach. Food was decent and beach was tiny. Volleyball was fun and they have shows every night.
for Couplesby Cfrom Mexico City
Don't stay herePosted Feb 16, 2015 on Hotels.com
The stay here was AWFUL... definitely would not recommend staying here at all. First of all, the overall grounds are run down and the buildings are old and not clean. We entered our room and the first thing we see is that there are hairs left on the pillow. Showering was an entire ordeal because there is NO HOT WATER and we had to go to the lobby twice to get towels. There were no towels in the room when we arrived. We had to walk to the lobby to get towels because the phone in the room did not work. In addition to that, the room was in bad condition overall. It was dirty and the bathroom window was broken. The bathroom door was also broken and wouldn't shut. We voiced all of these concerns multiple times to the staff who did almost nothing to assist us. This hotel is not what it seems on the hotels.com page and definitely not worth the $124 per night that we paid to stay here. Overall a bad experience.
by A verified travelerfrom Saskatchewan, CANADA
DisappointingPosted Feb 14, 2015
Pros: Excellent location, friendly staff, great activities directer, comfortable beds, clean rooms and facilities. The resort layout was great.
Cons: Hot water would be nice (lukewarm at best). Better maintenance overall.
Location: Great location, scuba dive center across the street, 5 min. away. Great beach, bungee jump, ferry dock, essentially, all just outside your door.
First of all, I would like to impress on anyone reading this, that I am NOT a typical complainer. I am a very tolerant person, and when I book a 2.5 star hotel, I expect a budget hotel. What I don't expect however, is air conditioners that don't work, light bulbs that either don't work, or are missing completely, occasionally, no new/clean replacement towels after your room is made up, going to the buffet for breakfast and getting your meal, then standing in line to get a coffee cup because of an obvious chronic shortage of that simple item. It's not the staff's fault. They should be commended for working under management who can't even figure out that when there's a daily line up for a coffee cup, the simple answer is to go out and buy two dozen more. Again, I want to emphasize that initially, I gave management the benefit of the doubt. But, my tolerance waned as I began to recognize their apathy. It's comical to witness the effort they put into giving their guests a genuine Mexican cultural experience, yet not meet the basic needs of those same guests.
for Couplesby newellfrom Half moon bay Ca
Too run down for the moneyPosted Jan 25, 2015 on Hotels.com
The room looked over a parking lot and very unkept area. We requested to switch to another room and told all rooms full.? No one informed us of what is available at the hotel or where anything was. The entire area need TLC!
for Familiesby A verified traveler
Hay mucho por hacerPosted Jan 9, 2015 on Hotels.com
Falta personal, las instalaciones están supongo en remodelación. según el programa tenia derecho a 2 comidas de espadas y nunca llegaron, Dan la impresión que todo lo tienen vigilado y no puedes quitarte la sensación que tendras que pagar un extra. Las bebidas limitadas y rebajadas si quieres algo mejor tiene un costo adicional. La ubicación es excelente y por lo que pague, me siento incomodo.
by A verified travelerfrom Chicago
Location Good but Terrible ServicePosted Dec 30, 2014
Pros: nothing : (
Cons: Everything needs improvements
Location: location not bad, but few options to dine out. I had to drive to downtown Cancun to eat.
Location not bad but service terrible. Checking Staff said I "was supposed to print my confirmation and bring with me" that was not mentioned online. Amenities nothing to what is describe on website. Room had no towels. I called to request and they deliver to room 24hrs after. No phones in room to contact front desk. I had to use my USA cell and roaming minutes to be calling front desk every time for service. Shower not working, no hot water and there were lizards slipping inside room thru bathroom window. I called at 10pm to request for iron and board nicely provided by 7am, I had to walk to from desk at 12 noon time because no one knew where the iron and board was. Was provided with ONLY iron no board. Upon expressing my dissatisfaction, I asked the minimum they could do to compensate is provide me with fre WI FI to take care of my business from the room or lobby, they refused and service was even worst. Thank heaven for EXPEDIA whom I called and express my dissatisfaction and were able to cancell my remaining stay because I had found a 5 star hotel for the same price here. Expedia negotiated my cancellation with this hotel and made my transition smoothly.
by A verified travelerfrom California
Do not go for cheap hotels. They are terrible.Posted Dec 29, 2014
Pros: - Beach accessible - Playa Tortugas beach is really nice. - Lawn. It was relaxing with the cool breeze from sea. - Tour agents. Club agents.
Cons: Lot. The hotel is part of Dos Playas. They can merge
Location: Located on Hotel zone KM 6.5, Playa Tortugas beach is nice. The ferry to Isla Muheras is beside this hotel.
- The room looks dingy, unclean and old. - AC sounds like an industry turbine - the glass door is the least secured I have seen in my entire life. - Wifi is not available at rooms. - We requested staffs to shift us to wifi accessible rooms but (a) their response was rude (b) we didn't get - Most of the staffs do not understand English. - Those who prefer veg food, look for food outside. Vegan - Do I need to say more? :D Learning: Looks are deceptive. Do not judge by the pictures. Stay at recommended hotels if you are going to Cancun, even if they are expensive. I would NOT recommend you guys to stay here.
for Everyoneby A verified travelerfrom Louisiana
Very central located hotelPosted Dec 29, 2014
The hotel staff is very friendly and helpful. They really go out the way because of having to make up for there facility. Everything was clean but location is old and outdated but for price of everything around it. Ill stay again simply because I travel alon and enjoy my time out in town. Its not place to lounge and be comfortable with a lady. If your high on the horse dont stay you are just going to be let down. For you rolling stones who just want to shower, sleep and change and hit the town and enjoy cancun for the price and location its the spot!