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![El Meco 遗址](https://images.trvl-media.com/place/6126118/62b21bb1-c5ed-49df-b852-b07f6d48a7b0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Meco 遗址 步行 14 分钟 \- 0.8 英里 - 厄尔尼诺海滩 步行 11 分钟 \- 0.6 英里 - Ultramar费里波托华雷斯 车程 3 分钟 \- 1.6 英里 - 格兰港口码头 车程 3 分钟 \- 1.8 英里 - 美洲广场购物中心 车程 13 分钟 \- 4.9 英里 ### 周边介绍 - 坎昆国际机场 (CUN) - 37 分钟车程 ### 餐厅 - Restaurant Flamingos 车程 2 分钟 - Puerto Xtabay | Marina & Cantina De Mar 步行 4 分钟 - restaurant marina "las jaibas 步行 4 分钟 - pirata barba negra 步行 14 分钟 - El Kiosco Verde 车程 3 分钟 ## 住宿简介 ### 全包式全节奏坎昆度假村及水上乐园 在全包式全节奏坎昆度假村及水上乐园的私人白沙海滩或者免费水上乐园放松一天，然后选择公寓酒店的 5 间餐厅享受美食。 公寓酒店提供带有线频道的电视，以及茶具/咖啡用具和餐桌等便利设施。吊扇、吹风机和保险箱是店方为宾客提供的其他设施/服务。 全包式全节奏坎昆度假村及水上乐园提供 147 间空调客房，可经外侧走廊进入，并配有保险箱和茶具/咖啡用具。这些具有独特装饰和布置的住宿带有餐桌。电视带有线频道。浴室包括浴缸或淋浴、免费洗浴用品和吹风机。另外，客房还包括吊扇和遮光窗帘。可要求提供熨斗/熨板和吹风机。每日客房清洁服务提供客房清洁服务。 公寓酒店提供私人海滩、室外网球场、免费自行车和免费水上乐园。酒店内有 2 个室外游泳池 和儿童游泳池。其他娱乐设施包括健身中心。 18 岁以下的住客不允许使用游泳池或健身设施。 酒店或附近有下列娱乐活动；可能会收取费用。 住客可以尽情享受店内的 Spa 服务。服务包括深层组织按摩、热石按摩、运动按摩和瑞典式按摩。提供各种护理疗法，包括芳香疗法。 ### 全包详情 此公寓酒店是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。 ### 小费和税款 小费已包含在内，住客可自愿多付小费。 ### 餐饮 包括所有自助餐、照单点餐、小吃和饮料 ### 活动和设施/设备 包括所有现场活动及设施和设备的使用。 ### 水上活动 划皮艇 ### 陆上活动 骑自行车 健身设施 迷你高尔夫 足球 网球 排球 儿童俱乐部 ### 课程/训练班/游戏 有氧健身 舞蹈 瑜珈 ### 娱乐活动 店内娱乐和活动 店内现场表演 主题派对 ## 同类型住宿 ![在海滩、白沙、沙滩椅、海滩遮阳伞](https://images.trvl-media.com/lodging/1000000/200000/197400/197382/768ac170.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 坎昆柯斯达西方全包度假村 饭店区 - 游泳池 - 热水浴缸 - 含早餐 - 全包 8.0 很好 2,656 条点评 每晚 $219 总价 $269 3 月 22 日 - 3 月 23 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=197382&PinnedHotelID=197382&HadPinnedHotel=true®ionId=-1&adults=2) ![日光浴台](https://images.trvl-media.com/lodging/3000000/2480000/2478600/2478524/b9f8f879.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 索尔玛酒店 - 全包 饭店区 - 位于私人海滩 - 游泳池 - 全包 - 儿童游泳池 5.6 683 条点评 每晚 $190 总价 $235 3 月 20 日 - 3 月 21 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=2478524&PinnedHotelID=2478524&HadPinnedHotel=true®ionId=-1&adults=2) ![3 室外游泳池，池畔遮阳伞，日光浴躺椅](https://images.trvl-media.com/lodging/1000000/30000/21600/21544/w5757h3835x0y5-9d9b6a9a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 土坎昆西方全包式度假村 饭店区 - 游泳池 - 含早餐 - 全包 - SPA 7.6 还可以 1,366 条点评 每晚 $444 总价 $542 4 月 5 日 - 4 月 6 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=21544&PinnedHotelID=21544&HadPinnedHotel=true®ionId=-1&adults=2) ![住宿景观](https://images.trvl-media.com/lodging/2000000/1580000/1579700/1579645/f3f2685d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 海尘坎昆全包式家庭度假村 饭店区 - 游泳池 - 全包 - SPA - 儿童游泳池 7.6 还可以 3,160 条点评 每晚 $418 总价 $511 3 月 8 日 - 3 月 9 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=1579645&PinnedHotelID=1579645&HadPinnedHotel=true®ionId=-1&adults=2) ![3 室外游泳池，日光浴躺椅](https://images.trvl-media.com/lodging/1000000/10000/9500/9465/2a710f1c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 坎昆皇冠天堂俱乐部 - 全包 饭店区 - 游泳池 - 热水浴缸 - 全包 - SPA 7.2 还可以 3,468 条点评 每晚 $341 总价 $417 3 月 10 日 - 3 月 11 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=9465&PinnedHotelID=9465&HadPinnedHotel=true®ionId=-1&adults=2) ![外观](https://images.trvl-media.com/lodging/2000000/1120000/1110100/1110099/b43bb57e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### GR 索拉瑞斯坎昆温泉全包酒店 饭店区 - 游泳池 - 全包 - SPA - 儿童游泳池 8.0 很好 4,910 条点评 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=1110099&PinnedHotelID=1110099&HadPinnedHotel=true®ionId=-1&adults=2) ![住宿景观](https://images.trvl-media.com/lodging/1000000/900000/895800/895724/fdf99815.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 水蓝海滩酒店 饭店区 - 位于私人海滩 - 游泳池 - 全包 - 儿童游泳池 7.2 还可以 1,005 条点评 每晚 $96 总价 $124 4 月 6 日 - 4 月 7 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=895724&PinnedHotelID=895724&HadPinnedHotel=true®ionId=-1&adults=2) ![在海滩、白沙、海滩遮阳伞、沙滩毛巾](https://images.trvl-media.com/lodging/108000000/107300000/107292600/107292520/b31586e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Selection Riviera Cancún - 全包式 Puerto Morelos - 游泳池 - 含早餐 - 全包 - SPA 7.8 还可以 255 条点评 每晚 $248 总价 $304 4 月 6 日 - 4 月 7 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=107292520&PinnedHotelID=107292520&HadPinnedHotel=true®ionId=-1&adults=2) ![在海滩、沙滩椅、海滩遮阳伞、海滩按摩](https://images.trvl-media.com/lodging/1000000/10000/100/100/ea1faa2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 坎昆威斯汀度假村及水疗中心 饭店区 - 游泳池 - 热水浴缸 - SPA - 儿童游泳池 8.6 超赞 2,765 条点评 每晚 $127 总价 $159 4 月 6 日 - 4 月 7 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![池畔酒吧](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/88857c66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 蔚蓝坎昆度假村&水疗中心 饭店区 - 位于私人海滩 - 游泳池 - SPA - 含停车设施 7.6 还可以 1,832 条点评 每晚 $93 总价 $117 4 月 1 日 - 4 月 2 日 总价含税费 [](https://www.expedia.com/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) [对比同类住宿](/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=375956&PinnedHotelID=375956&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=375956,197382,2478524,21544,1579645) ## 住宿服务设施 ### 沙滩 - 地处私人白沙滩 - 海滨按摩 - 沙滩毛巾 - 沙滩躺椅 - 沙滩遮阳伞 ### 泳池/SPA - 1 个热水浴缸 - 2 个室外泳池 - 池畔躺椅 - 芳香疗法 - 海滨按摩 - 美甲/修脚 - 面部护理 - 热石按摩 - 瑞典式按摩 - 深层组织按摩 - 泳池遮阳伞 - 运动按摩 ### 互联网 - 公寓提供：免费网络 - 部分公共区域提供：免费 Wi-Fi ### 停车设施和交通 - 推荐乘车 - 店内免费提供专人看守的露天自助停车位 - 店内免费提供房车/大巴/卡车停车位 - 店内提供有限自助停车位 - 店内停车设施设有路外停车位 ### 家居型 - 儿童餐具 - 儿童看护服务（收费） - 儿童泳池 - 免费儿童俱乐部 - 游乐场 ### 店内餐厅 - Cena Show Teatro - El Palmar - Góndola - Ostras & Oysters - Pancho Villa ### 餐饮 - 炊具、餐具和厨具 - 咖啡壶/茶具 - 烤面包机 ### 用餐 - 1 间池畔酒吧 - 1 间泳池酒吧 - 3 家酒吧/酒廊 - 5 家餐厅 - 餐桌 - 公共区域提供咖啡和茶 - 小吃店/熟食店 ### 浴室 - 1 间私人浴室 - 吹风机 - 肥皂 - 免费洗护用品 - 提供毛巾 - 洗发水 - 浴缸或淋浴 ### 起居区 - 餐桌 ### 娱乐 - 32 英寸可收看有线频道的电视 - 公共区域有电视 - 卡拉 OK ### 室外区域 - 花园 - 露台 - 室外家具 ### 洗衣房 - 干洗/洗衣服务 - 洗衣设施 ### 舒适 - 吊扇 - 空调 ### 宠物 - 不允许携带宠物或服务类动物 ### 适用性/无障碍设施 - 如果您需要特殊无障碍设施，请在预订成功后，使用收到的预订确认信息与住宿接待方联系。 - 公共区域有鹅卵石地板 - 仅可通过楼梯前往更高楼层 - 楼梯扶手 - 入口处通道光线良好 - 无烟住宿 ### 服务和便利设施 - 24 小时前台服务 - 按要求提供熨斗/熨衣板 - 保险箱 - 电话 - 观光和订票协助 - 婚庆服务 - 礼宾服务 - 礼品店/报摊 - 每日客房清洁 - 前台提供保险箱 - 求婚/浪漫套餐 - 通晓多种语言的服务员 - 行李寄存 - 行李员/门卫 - 遮光窗帘 - ATM ### 地段亮点 - 地处海滨地区 - 地处郊区 - 地处市中心 - 靠近海滨 - 邻近机场 - Near the boardwalk/promenade ### 休闲活动 - 1 个室外网球场 - 儿童泳池 - 帆船运动 - 健身房 - 篮球 - 迷你高尔夫 - 免费儿童俱乐部 - 免费水上乐园 - 免费自行车租赁 - 皮划艇活动 - 沙滩排球 - 射箭 - 台球桌/撞球台 - 游乐厅/游戏室 - 附近可参加生态旅游 - 附近可打高尔夫 - 附近可钓鱼 - 附近可浮潜 - 附近可进行水肺潜水 - 附近可玩帆板运动 - 邻近主题公园 ### 安全功能 - 一氧化碳检测器（房东注明住宿有一氧化碳检测器） - 烟雾检测器（房东注明住宿有烟雾检测器） - 急救箱 - 安全系统 - 灭火器 ### 概况 - 147 个单元 - 3 层楼 - 厨余垃圾综合处理政策 - 纯素食用餐选择 - 花园 - 建于 1985 年 - 接待大厅 - 可重复使用的杯子 - 可重复使用的餐具 - 免费自行车租赁 - 人性化对待圈养野生动物 - 特色家居 - 特色装修 - 提供连通套房 - 外侧走廊入口 - 宴会厅 - 殖民地风格建筑 - 中水回收系统 - 综合回收政策 ## 政策 ### 入住 开始办理入住：15:00；停止办理入住：00:00 提前入住需视供应情况而定 付费可提前入住 住客需年满 18 岁 ### 退房 12:00 之前退房 延时退房需视供应情况而定 需付延时退房费 ### 特别入住说明 前台工作人员将在住客到店时接待 该住宿不可在工作时间以外办理入住手续 住宿提供的信息可以使用自动翻译工具进行翻译 ### 进入方式 前台 ### 宠物 不可带宠物或服务类动物 ### 儿童及加床 欢迎儿童入住。 不提供折叠床/加床。 ### 该住宿接受的付款方式 ## 重要信息 ### 费用 您需要到店支付以下费用。费用可能包含适用的税费： - 征收城市税：每间住宿每晚 MXN85.40 这里已包括住宿向我们列出的全部收费项目。 ### 其他项目 - 付费可提前入住（视供应情况而定） - 需付延时退房费（视供应情况而定） 上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。 ### 您需知道 可能需收取加人费用，具体费用取决于住宿的政策。 入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用 特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。 此住宿接待方接受以信用卡付款；恕不接受现金 支持无现金交易。 此住宿场所使用灰水回收系统。 房东表示住宿内安装有一氧化碳探测器 房东表示住宿内安装有烟雾探测器 此住宿场所采用的安全设施包括：灭火器、保安系统和急救包。 请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿提供。 ### 其他注意事项 此住宿场所没有电梯 06:00 至 20:00 可使用游泳池。 按摩服务和SPA 护理需要进行预订。可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。 12 月 25 日入住的总价中包括了必须支付的圣诞节晚宴的费用。 1 月 1 日入住的总价中包括了必须支付的元旦晚宴费用。 只有经过登记的住客才可进入客房。 住宿可提供连通房/相邻房，具体视空房情况而定。住客可通过预订确认邮件中的联系信息向住宿提出要求 此酒店不允许携带宠物，包括服务类动物。 建议开车出入该住宿。 18 岁以下的住客不允许使用游泳池或健身设施。 ### 住宿的其他常用名称： Sea Adventure Water Park Cancun All Ritmo Cancun Resort Water Park All Inclusive All Ritmo Resort Water Park All Inclusive Ritmo Cancun Water Park Ritmo Water Park All Ritmo Cancun Water Park All Inclusive All Ritmo Water Park All Inclusive Sea Adventure Resort Water Park All Inclusive Ritmo Water Park Inclusive ## 常见问题 ### 全包式全节奏坎昆度假村及水上乐园有游泳池吗？ ### 全包式全节奏坎昆度假村及水上乐园住宿费用是多少？ ### 全包式全节奏坎昆度假村及水上乐园允许宠物入住吗？ ### 停车费是多少？ ### 何时可在全包式全节奏坎昆度假村及水上乐园办理入住？ ### 何时可在全包式全节奏坎昆度假村及水上乐园办理退房？ ### 全包式全节奏坎昆度假村及水上乐园提供全包式服务吗？ ### 全包式全节奏坎昆度假村及水上乐园的地址在哪里？ ## 点评 ## 关于全包式全节奏坎昆度假村及水上乐园的点评 6.4 显示的所有点评都来自真实的住客体验。只有通过我们预订了住宿的旅客才能提交点评。我们根据我们的准则验证点评，并发布所有点评，无论是好评或是差评。[详细信息](https://www.expedia.com/cn/lp/b/content-guidelines) ### 7.2 清洁度 ### 6.4 地点 ### 7.6 员工和服务 ### 6.2 住宿条件和设施 10 - 超赞 262 8 - 还可以 285 6 - 一般 257 4 - 很差 189 2 - 糟糕 200 ## 点评 ### 2/10 糟糕 #### jerry 与家人出行 2026 年 3 月 3 日 满意：住宿条件和设施，清洁度 不满意：服务设施 The place was very outdated. It was clean. The staff was nice. It had the smallest buffet I have ever seen . We did not starve but it was not good. Need to spend an extra dollar and go somewhere different. ##### jerry 2026 年 2 月入住 7 晚 ### 2/10 糟糕 #### andrea 与家人及幼儿出行 2026 年 3 月 1 日 不满意：清洁度、服务设施、住宿条件和设施 The food is disgusting. Hot dogs for breakfast everyday served as ‘sausage’. The pizza dough was raw every time. The stewed chicken had bone shards throughout so really unnerving to eat. Most of the time they served whatever wasn’t eaten the day before. It tasted awful. Fishy taste on chicken, rice, eggs etc. we all got sick from eating there. The rooms were dirty. Toothpaste spray on the mirror. Grim rings in the shower. There’s drains in the bathroom floors that smell like raw sewage. The beds didn’t have mattresses protectors. Old worn out linens. Dirty finger prints on the walls. Boogers & a clump of blood dried to the shower wall. The sliding door to our balcony didn’t lock. Told the front desk but they said it was fine. Completely disregarded issues. Oh and the bugs. Bugs were crawling on the dessert table & dead bugs in our room. Huge dead spider & a dead scorpion in or friends room. They were also told it wasn’t an issue & to clean it up themselves. The bathrooms by the pool lacked toilet seats. The pool has tiles broken all over & at the bottom of it. The deck hasn’t been painted in years so paint chips & splinter everywhere. The waterpark was the grossest of all. I reported that I found human waste, yes, poop, on the stairs up to a slide. They did not close the waterpark. It took over 20 minutes for someone to come over and when they did all they did was sweep it up with a dustpan. This place is unhealthy. You are putting yourself and your family at risk if you book ##### andrea 2026 年 2 月入住 6 晚 ### 2/10 糟糕 #### Kristal 与家人及幼儿出行 2026 年 2 月 28 日 不满意：清洁度、服务设施、住宿条件和设施 We felt scammed by this hotel. Nothing was as promised. We selected the junior royal suite with ocean view, for the kitchenette.We have party members with chronic illnesses and we knew we would need to spend extra time in the room.The room did not include the following items as advertised: table and chairs, microwave, kettle, coffee maker, toaster, dishware. We let the front desk know,they said they’d send it up immediately, but never did. The waterslides have 4 slides, the platforms are coming apart, the piping is rusted. The beach had copious amounts of feces on it - they cleaned the sea weed and feces most days, but not on others. We were told they were turtle feces but it looked human and someone else told us the yachts at the dock next door empty their tanks into the water. The docks next door are only available by guided tours, the public ferry is $5 cab ride away. There is 4 restaurants, two serve hot dogs,hamburgers and fries at lunch. One is 3 meal buffet. One is adult only Italian. One lunch spot rotates dinner between Italian and Mexican - must get reservations at 7am. The buffet has the same foods with different sauces daily. Cheap options - chicken thighs, 3 dishes with jicama, grilled onions. Fruit and vegetables were limited. You can only eat food in restaurants. No snacks, except overpriced at boutique. Activities were inconsistent, sometimes they did them, sometimes they didn’t. Dinner theatre is just theatre, no food,etc. ##### Kristal 2026 年 2 月入住 7 晚 ### 8/10 还可以 #### Emily 团体旅客 2026 年 2 月 25 日 满意：清洁度 不满意：服务设施 This resort is dated, as some of the other rooms noted. The contents of the room varied, mine was obviously missing a couch; my friend's room was missing a coffee maker. That being said, I felt that it was clean enough, we had towels and hot water. There was a small room fridge with two sodas and two beers. Our party booked two rooms, which we had requested be adjoining, and I was told before arrival that could not be guaranteed. Upon arrival, we were told that the resort was full and our rooms were about as far apart in the building as one could go. That was disappointing since we had requested this prior to arrival.The food was better than most resorts I've been to. the buffet was ok, the grille was ok. The seated dinners, where you can order from the menu, were pretty decent. That being said, they advertise 5 restaurants on site, which is not factual. The grille also doubles as the mexican and italian dinner restaurants. These need reservations and rotate availability. Ostra and International also share the same space and rotate. In essence, for dinner, there are 3 restaurants - 2 that require reservations and the buffet.The swim up bar. This is one of the reasons that we made the decision to book this resort and it was CLOSED. We were told it's only open in peak season, which was confusing since we were told the resort was full at check in. I wouldnt say we had a bad stay but I would also say that there is some false advertising as far as the amenities. ##### Emily 2026 年 2 月入住 5 晚 ### 6/10 一般 #### Jason 2026 年 2 月 24 日 Booked the marina view didnt come with a fridge, coffee maker or dinning table. Got a coffee maker from the house keeper luckily. Room was bare but very clean. ##### Jason 2026 年 2 月入住 13 晚 ### 8/10 还可以 #### Misty 与家人出行 2026 年 2 月 18 日 满意：清洁度、服务设施、住宿条件和设施 I reserved 5 jacuzzi rooms....they only had one. The manager gave all 11 of us gold bands which was an upgrade. Staff was great. Room was great. Lots of activities. Made superbowl fun. I wish there was a larger food selection and there were things to eat after 10pm. ##### Misty 2026 年 2 月入住 3 晚 ### 8/10 还可以 #### Amanda 与家人及幼儿出行 2026 年 2 月 17 日 great staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/6d3e4aa1-ee92-4372-8ccd-e0c7b3a93a39-1771355977254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bf171b33-1ca9-4cc1-ae57-0b832f3a97e5-1771355997081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Amanda 2026 年 2 月入住 5 晚 ### 4/10 很差 #### Philip 2026 年 2 月 13 日 满意：清洁度 The food wasn’t all that, the place is really small, very outdated, beds were extremely hard pillows were way too big. It was hard to sleep. Luckily it was only for two days. I was ready to go home. ##### Philip 2026 年 2 月入住 2 晚 ### 6/10 一般 #### Vladimir 2026 年 2 月 11 日 满意：清洁度 ##### Vladimir 2026 年 1 月入住 7 晚 ### 4/10 很差 #### Erica 团体旅客 2026 年 2 月 9 日 不满意：住宿条件和设施，服务设施 Some notes! As far as the saying goes-you get what you pay for here. This was my first time to Mexico and I had no expectations really—I was ready for anything—and it was a good thing I was. The view from our upgraded suite was impeccable. However, the room was full of black mould on the blackout curtains, on furniture, in the bathroom and in the air conditioning-which we left off for the 8 days we stayed. The food was average, the buffet rarely changed and the Italian dinner was a joke. Half cooked pizza and microwave lasagna were not my idea of a romantic meal. We opted to try the other dining option for one dinner and the portions were also small and it seemed like the same deserts from the buffet. There was almost no entertainment—the dance performance in the lobby was decent, but trivia and karaoke were just not what I thought they’d be. I was told a mariachi’s performance would be on one of the nights, but it was trivia again…same game as the week before. a note about the bathroom stall in the theatre area, I got locked inside from a stuck lock and had to slide out of the bottom…I’m a small girl, so it was possible, but anyone else would have been doomed. I even tried calling for help but no one could hear me and I almost had a panic attack. We were followed by staff who would take pictures of guests and then immediately start texting on phones, which did make me feel uncomfortable. The arcade was missing game pieces and the gym had equipment missing also. Nice beach ![](https://a.travel-assets.com/ugc/hotel-reviews/b439f57e-db3d-4a30-81e6-c89a9eb70e65-1770677872457.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c05d9957-5449-40f1-973d-1f461cc8279c-1770677872944.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b1cb8b89-ff46-49af-b53b-91492bf88265-1770677873227.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a00b8e09-f4a0-4749-87a9-3abf6f0c3e84-1770677955223.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erica 2026 年 1 月入住 9 晚 ### 4/10 很差 #### Ken 团体旅客 2026 年 2 月 9 日 不满意：清洁度、服务设施、住宿条件和设施 One of the worst resorts we’ve ever stayed at. We understood the price point, but this place is a dump and nothing like what’s advertised. The ocean view was beautiful—everything else was disgusting. Paper-thin walls, nonstop noise, and mold everywhere, including on the curtains and under the mattress. Food is terrible: one repetitive buffet, embarrassing “Italian” food, and beer so bad we left the resort to buy our own. There are no real activities—everything is broken or missing—and the rusted water park feels unsafe. Security is invasive and aggressive; we were falsely accused of smoking weed and threatened with police. The beach is beautiful but full of plastic. Zero care, zero maintenance. Would never return, not even for free. ##### Ken 2026 年 1 月入住 9 晚 ### 10/10 超赞 #### Armando 与家人及幼儿出行 2026 年 2 月 8 日 满意：清洁度、服务设施、住宿条件和设施 El personal muy amable, la habitación tiene una vista hermosa y el acceso a mi hijo por su discapacidad perfecta ##### Armando 2026 年 2 月入住 3 晚 ### 6/10 一般 #### Cinthya Viridiana Nuñez 与家人出行 2026 年 2 月 7 日 满意：清洁度 En recepción no hay personal se tuvo que tocar a la puerta para el ingreso el sabor de los alimentos es muy bueno aunque con poca variedad ##### Cinthya Viridiana Nuñez 2026 年 1 月入住 5 晚 ### 10/10 超赞 #### Ramiro，Gatineau 2026 年 2 月 6 日 ##### Ramiro 2026 年 2 月入住 3 晚 ### 2/10 糟糕 #### Mark 与家人出行 2026 年 2 月 3 日 不满意：住宿条件和设施，清洁度 First…. We were not greeted when we arrived. Next…. We had no chairs on our balcony. I asked for a couple of chairs but still didn’t receive them. We had no table and chairs on our main floor… even though we should have. There were no hangars. We had to beg for an extra blanket. We had to ask everyday for wash cloths…. Some days we didn’t get them. When we checked out… the front desk was rude and told us that we couldn’t come back inside the property even though we left our luggage there so that we didn’t have to carry it all around town. ##### Mark 2026 年 1 月入住 6 晚 ### 4/10 很差 #### Carlos Moroni Rodriguez 与家人及幼儿出行 2026 年 2 月 3 日 不满意：住宿条件和设施 Es la segunda vez que visito este hotel y será la última, en la visita anterior nos habíamos llevado un buen sabor de boca todo el personal muy atento y amable por eso regresamos. Lamentablemente en esta ocasión para nada fue así 1) reservé habitación royal vista al mar y no me dieron la que reserve, tengo vista al muelle y barcos 2) no hubo compensación por darme una habitación inferior a la que reservé 3) la reserva indicaba que nos recibirían con unas bebidas mientras hacíamos check in (no sucedió) 4) como compensación dijeron que nos llevarían un vino espumoso (no sucedió) 5) cuando llegamos la habitación olía mal, a orines como que no cambiaron las sábanas solo acomodaron Muy mala experiencia en esta ocasión no volvemos más ##### Carlos Moroni Rodriguez 2026 年 1 月入住 4 晚 ### 10/10 超赞 #### Darlene Soraida Orona 与家人及幼儿出行, 与家人出行 2026 年 2 月 2 日 满意：清洁度、服务设施、住宿条件和设施 Great food, relaxing area, we went with our kids of 1,3, and 6 and they had a lot of fun in their water park. The arcade little spot can use a lot of work though. Best and nicest cleaning staff I’ve ever seen in a hotel. ##### Darlene Soraida Orona 2025 年 12 月入住 7 晚 ### 6/10 一般 #### Denis 2026 年 2 月 1 日 满意：服务设施，清洁度 There’s only 1 reasons to put 3 stars Rooms are really outdated and not taking care of properly they should replace a lot of things. For a 4 star hotel they need to replace stuff like bathroom fixtures, mattresses etc If the rooms were properly maintained I would stayed again because our kids and us had a good time. Waterpark and the beach is great. Everyone who works there are really nice and kind.It’s an older hotel and it has a character which I really loved. ##### Denis 2026 年 1 月入住 7 晚 ### 10/10 超赞 #### Michel 2026 年 1 月 30 日 ##### Michel 2026 年 1 月入住 3 晚 ### 2/10 糟糕 #### Liyian 与家人出行 2026 年 1 月 29 日 不满意：住宿条件和设施，服务设施 The room was completely destroyed. The bathroom was liking all the time. No waist your money and find a place with the minimum comfort. Very disappointed ![](https://a.travel-assets.com/ugc/hotel-reviews/914f9a7d-76f1-4b5e-a394-292bbc0c440e-1769655876371.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Liyian 2026 年 1 月入住 4 晚 ### 4/10 很差 #### Doron，great neck 与家人及幼儿出行 2026 年 1 月 24 日 不满意：住宿条件和设施，服务设施 You get what you pay for. The food variety wasn’t great, and some basics for kids were missing — no pizza, chicken nuggets, or apple juice. No guacamole either. The daytime entertainment for kids and adults was about a C-minus, which is surprising for Mexico. That said, the hotel was calm, the waterpark was great, and the oceanfront location was very nice. Julio did a great job. Armando at the front desk — no. Next time, I won’t be cheap. I’ll pay a bit more and get better service, food, and kids’ entertainment. ##### Doron 2026 年 1 月入住 4 晚 ### 10/10 超赞 #### Shannon 与家人及幼儿出行, 与家人出行, 与配偶出行 2026 年 1 月 24 日 满意：住宿条件和设施，清洁度 Excellent service from all staff. Waiter Jose from Ostras was phenomenal. We loved the food there best. Everything on that menu was delicious. We definitely had lots of food options all week. It is an older building but it’s a beautiful colonial style and right beside the beach. We loved that it was a smaller resort so we never felt it was too crowded. Room was spacious with a wrap around balcony with a view of the marina. Waterpark was enjoyed by both our boys and the soccer field was a nice perk. The boys also liked the on beach soccer and volleyball. There was a games room and activities daily for everyone. We enjoyed the location and walked to El Meco. This was a very affordable option. We also took day trips to Isla Mujeres via the ferry and Xcaret. We would definitely come back. Thank you to all the staff for the memorable week. ![](https://a.travel-assets.com/ugc/hotel-reviews/385e2190-b287-4586-86a6-438830d5c3b0-1769279759246.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c1df729f-9b33-442b-9079-9ae76880ceb8-1769279760918.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/512938d2-df24-4b2a-a90c-bf7b214f1141-1769279763625.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shannon 2026 年 1 月入住 7 晚 ### 6/10 一般 #### Jowan 2026 年 1 月 19 日 ##### Jowan 2026 年 1 月入住 3 晚 ### 2/10 糟糕 #### Ian 与家人及幼儿出行 2026 年 1 月 7 日 不满意：清洁度、服务设施、住宿条件和设施 Pretty sure all the 5 star reviews are paid for, or bots. We didn't even stay long enough to fund out about their food after both of the 'premium' suites we booked had black mold. They offered to move us after seeing the mold, apparently for the first time. The next room they offered us was just as bad. We booked at another resort and took 2 ubers to move our family of 8\. Now we have to see if we can get reimbursed. I'd highly recommend finding a different resort before spending any money here. ##### Ian 2025 年 12 月入住 7 晚 ### 2/10 糟糕 #### Jason 与家人及幼儿出行 2026 年 1 月 7 日 不满意：清洁度、服务设施、住宿条件和设施 Pretty sure all the 5 star reviews are paid for, or bots. We didn't even stay long enough to fund out about their food after both of the 'premium' suites we booked had black mold. They offered to move us after seeing the mold, apparently for the first time. The next room they offered us was just as bad. We booked at another resort and took 2 ubers to move our family of 8\. Now we have to see if we can get reimbursed. I'd highly recommend finding a different resort before spending any money here. ##### Jason 2025 年 12 月入住 7 晚 ### Expedia 最新热门推荐 ### 酒店 > - [Fiesta Americana Condesa Cancun All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Fiesta-Americana-Condesa-Cancun-All-Inclusive.h1112.Hotel-Information) > - [Krystal Cancun All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Krystal-Cancun-All-Inclusive.h27370041.Hotel-Information) > - [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > - [Seadust Cancún All Inclusive Family Resort](https://www.expedia.com/cn/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information) > - [Paradisus Cancún – All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > - [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > - [Hotel Riu Palace Peninsula - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Riu-Palace-Peninsula-All-Inclusive.h4862726.Hotel-Information) > - [Hotel Riu Palace Kukulkan - Adults Only - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Riu-Palace-Kukulkan-Adults-Only-All-Inclusive.h80279416.Hotel-Information) > - [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > - [Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Turquoize-At-Hyatt-Ziva-Cancun-Adults-Only-All-Inclusive.h15533065.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.com/cn/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Live Aqua Cancun - Adults Only - All-Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information) > - [The Royal Cancun All Villas Resort - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-The-Royal-Cancun-All-Villas-Resort-All-Inclusive.h18904781.Hotel-Information) > - [The Pyramid Cancun By Oasis - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information) > - [Hyatt Ziva Cancun All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > - [Crown Paradise Club Cancun All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > - [Grand Park Royal Cancun - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > - [Iberostar Selection Cancún - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > - [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.com/cn/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > - [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > - [Marriott Cancun, An All-Inclusive Resort](https://www.expedia.com/cn/Cancun-Hotels-Marriott-Cancun-Resort.h8385.Hotel-Information) > - [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.com/cn/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Royal Solaris Cancun - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Royal-Solaris-Cancun-Resort-Marina-Spa-All-Inclusive.h13655.Hotel-Information) > - [The Grand Oasis Cancun - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Grand-Oasis-Cancun-All-Inclusive.h64052.Hotel-Information) > - [Grand Fiesta Americana Coral Beach Cancun - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-Grand-Fiesta-Americana-Coral-Beach-Cancun-All-Inclusive.h12689.Hotel-Information) > - [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.com/cn/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > - [GR Solaris Cancun & Spa - All Inclusive](https://www.expedia.com/cn/Cancun-Hotels-GR-Solaris-Cancun-Spa-All-Inclusive.h1110099.Hotel-Information) > - [Cancun Bay All Inclusive Hotel](https://www.expedia.com/cn/Cancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information)