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Hotel Plaza Kokai Cancún

Photo gallery for Hotel Plaza Kokai Cancún

Property entrance
2 restaurants, breakfast, lunch, dinner served; international cuisine
Superior Room, 1 King Bed | Street view
Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk
Bar (on property)

Overview of Hotel Plaza Kokai Cancún

Hotel Plaza Kokai Cancún

3.0 star property
7.0 out of 10 Good
7.0/10 Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500

Explore the area

  • Popular LocationLas Palapas Park8 min walk
  • Popular LocationPuerto Cancun Marina Town Center18 min walk
  • Popular LocationPlaza 282 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)33 min drive

Room options

About this area


Hotel Plaza Kokai Cancún is located in Downtown Cancun, a neighborhood in Cancun, and is near the airport and near the beach. Puerto Cancun Marina Town Center and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park and Delfines Beach. Don't miss out on a visit to Ventura Park Cancun. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • Las Palapas Park - 8 min walk
  • Puerto Cancun Marina Town Center - 18 min walk
  • Plaza Las Americas - 2 min drive
  • Plaza 28 - 2 min drive
  • Dubai Palace Casino - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive


  • The Healthy Place - 7 min walk
  • Taqueria Coapenitos - 3 min walk
  • Ty-Coz - 4 min walk
  • Temakita Cancun - 6 min walk
  • Botamero Tropical - 3 min walk

About this property

Hotel Plaza Kokai Cancún

3-star hotel located in Downtown Cancun
Located close to Las Palapas Park and Puerto Cancun Marina Town Center, Hotel Plaza Kokai Cancún provides free continental breakfast, a nightclub, and a roundtrip airport shuttle. Enjoy international cuisine and brunch at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a swim-up bar and a free daily manager's reception.
Other perks at this hotel include:
  • An outdoor pool with a swim-up bar
  • Free newspapers, motorized watercraft on site, and tour/ticket assistance
  • A 24-hour front desk, concierge services, and luggage storage
  • Meeting rooms, an elevator, and a front-desk safe
  • Guest reviews say great things about the location
Room features
All 55 individually furnished rooms include perks such as air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 28-cm TVs with digital channels
  • Ceiling fans, daily housekeeping, and desks


English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Nightclub
  • Outdoor pool
  • Personal motorized watercraft

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms


  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms


  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk


  • Designated smoking areas

Room amenities


  • Blackout drapes


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only


  • 28-cm TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service


  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Similar properties



Check-in from 3 PM - midnight
Early check-in subject to availability
Minimum check-in age: 18


Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 650 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

Does Hotel Plaza Kokai Cancún have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at Hotel Plaza Kokai Cancún?

As of Jun 5, 2023, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on Jun 6, 2023 start from $47.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Plaza Kokai Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Plaza Kokai Cancún?

There is free parking nearby.

What time is check-in at Hotel Plaza Kokai Cancún?

Check-in is from 3 PM - midnight. After-hours check-in is not available.

What time is check-out at Hotel Plaza Kokai Cancún?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Plaza Kokai Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 650 per vehicle applies.

Where is Hotel Plaza Kokai Cancún located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Las Palapas Park and Puerto Cancun Marina Town Center. Plaza Las Americas and La Isla Shopping Mall are also within 9 mi (15 km).




Rating 10 - Excellent. 110 out of 461 reviews" "
" "10 - Excellent 24%
Rating 8 - Good. 158 out of 461 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 100 out of 461 reviews" "
" "6 - Okay 22%
Rating 4 - Poor. 46 out of 461 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 47 out of 461 reviews" "
" "2 - Terrible 10%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
The staff make feel in home
Stayed 11 nights in May 2023

4/10 Poor


Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is Old, Good attention from employees
Stayed 1 night in Mar 2023

8/10 Good


Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, good location - downtown and close to busses. cafes, market 23. Very attentive stuff.
Stayed 4 nights in Feb 2023

10/10 Excellent


Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, honest and a great value
Friendly, helpful staff. Great location. Incredibly, I had left behind an item of considerable value and it was restored to me! I had a nice room and really enjoyed my stay.
Stayed 2 nights in Mar 2023

8/10 Good

Jimmy C

Traveled with group
Liked: Cleanliness, staff & service
Kind of old hotel but still good accomodation,staff are freindly nice and clean.
Stayed 3 nights in Feb 2023

8/10 Good

Ronald Allan

Liked: Staff & service, amenities, property conditions & facilities
Its old but its great
Stayed 2 nights in Feb 2023

2/10 Terrible


Disliked: Staff & service, property conditions & facilities, room comfort
Pessimo buio e vecchio
Entrando buona impressione la camera era buia con le luci accese affacci pessimi buio aria condizionata rumorosissima vecchia come tutta la camera tv con 10 canali Pessimo hotel
Stayed 1 night in Feb 2023

10/10 Excellent


Stayed 4 nights in Jan 2023

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities
After a couple of false starts got a nice room. Conscientious staff and housekeeping. Good front desk service. Restaurant on premises will deliver to room. Laundry service. Daily room clean up. Very friendly and professional people.

4/10 Poor

Narcizo Hugo

Stayed 4 nights in Dec 2022