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Hotel Plaza Kokai Cancún

Photo gallery for Hotel Plaza Kokai Cancún

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, individually decorated, individually furnished, desk

Overview of Hotel Plaza Kokai Cancún

Hotel Plaza Kokai Cancún

3.0 star property

3.5/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500

Explore the area

  • Popular LocationBenito Juarez Municipal Building6 min walk
  • Popular LocationMercado 2310 min walk
  • Popular LocationMarket 2816 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Choose dates to view prices

About this area

Cancun

Hotel Plaza Kokai Cancún is located in Downtown Cancun, a neighborhood in Cancun, and is in the city center and near the beach. Puerto Cancun Marina Town Center and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park and Delfines Beach. Don't miss out on a visit to Ventura Park Cancun. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
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Map

What's nearby

  • Benito Juarez Municipal Building - 6 min walk
  • Cristo Rey Church - 8 min walk
  • Las Palapas Park - 8 min walk
  • Mercado 23 - 10 min walk
  • Market 28 - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • El meson espanol — 1 min walk
  • La Tasca — 1 min walk
  • La Fonda del Zancudo — 2 min walk
  • El Tigre y El Toro — 3 min walk
  • Los Bisquets Bisquets Obregón — 3 min walk

About this property

Hotel Plaza Kokai Cancún

3-star Cancun hotel in Downtown Cancun, near Las Palapas Park
Along with 2 restaurants, this hotel has an outdoor pool and a nightclub. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a rooftop terrace, and a business center. All 46 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, guests will have TVs with digital channels, and other amenities include free local calls and free bottled water.
Hotel Plaza Kokai Cancún offers 46 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • 2 restaurants
  • 1 bar
  • Free reception
  • Room service available

Things to do

  • Motorized watercraft
  • Nightclub
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 28-cm TV
  • Digital channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 10 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 650 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 86 out of 392 reviews
5 - Excellent 22%
Rating 4 - Good. 136 out of 392 reviews
4 - Good 35%
Rating 3 - Okay. 94 out of 392 reviews
3 - Okay 24%
Rating 2 - Poor. 34 out of 392 reviews
2 - Poor 9%
Rating 1 - Terrible. 42 out of 392 reviews
1 - Terrible 11%

3.7/5

Cleanliness

3.6/5

Staff & service

3.8/5

Amenities

3.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Price was great, under thirty usd. Pool was good. We stayed 1 night to be close to ADO. Room was clean and had good wifi, but a bit dark. Great value and Great downtown location close to ADO.
Stayed 1 night in Jan 2022

2/5 Poor

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Has no soap in the bathroom
Stayed 1 night in Nov 2021

5/5 Excellent

Stayed 14 nights in Sep 2021

3/5 Okay

Stayed 5 nights in Sep 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, walking distance to ADO Bus and restaurants, tour companies. Reserved a Junior Suite in front of the hotel. The room they gave me was at the back site of the hotel. I am told they do not have Junior Suite in the front side. Inside the room was perfect but the location of the room...
Stayed 3 nights in Aug 2021