Extended Stay America - Denver - Aurora South Reviews

WIted ten minutes for attendant to rerun to office to check in. Room stunk of smoke. Carpet in room was damp. Hated the experience.

the room was unclean, the airconditioning did not work, the staff tells me to unplug it and plug it back in, sometimes it need to be reset. the tile in the bathroom unclean. there was a bathroom plunger in the bathroom. guess why? not what i expected from what they advertise on tv.

guest had to change rooms 3 times. The rooms were dirty, the carpet stained. There are cleaner and more estetically pleasing hotels at a lower price in the area. This was not worth the money!

My stay at the Extended Stay America was exactly what I expected it would be. Clean Rooms, Great Staff, I will stay here again and if all the places Extended Stay America run like this one does, I will become a regular customer.

Very personal front desk and treated me and those before me with respect.

Expedia booked me at the hotel but once I arrived I was told no rooms were available at either location. Not the hotel's problem. Expedia should've only shown available hotel rooms. Dayveon the receptionist was polite and professional. Because there were no rooms for the price I booked it for, he offered to upgrade my room free of charge. I'm sure this won't always be the case but I appreciated the professionalism and quick problem solving. My stay was comfortable but I am disappointed with the janitorial service being too lazy to clean the rooms and provide the supply of basic hand soap, towels, coffee and sugar etc. . I was actually in the lobby when another client complained about a musty smell and lack of supplies in her hotel room. Janitorial management needs to get on their team before they get enough complaints and lose their contract

Our non smoking room had a horrible cigarette smell with burn holes in carpet. The hotel is not maintained well, our sheets were stained and gross.

Bad experience, I'm very biased!

1. No one at desk at arrival waited 10+ minutes for service 2. Room issues no wash cloths no floor mat mat mat for tuib which was slippery no channell changer for TV...made two trips to get one which worked -- none did Badly stopped up toilet, nearly overflowed twice No dishes, No plastic cup for use, nice to have a coffee maker but not so useful when there is no cup to use.

I enjoyed the comfort of the room and cleanliness of the bed. The sleeping experience was actually impressive.