4/10 Poor
Kylie
May 31, 2023
Disliked: Staff & service, property conditions & facilities
We booked our stay through Expedia for a king bed and double pull out sofa. The sofa bed was very misleading as it was smaller than a twin size and very thin with no support. As we went back to change rooms as this was not what we booked, the hotel staff said they could not give us the room we booked and paid for as it was done through a third party. The staff confirmed they had the type of room we booked for a double pull out but would not do anything as it was through Expedia. They were able to switch our room to a twin size pull out but there was a very large tear exposing the inside of the couch. This hotel needs basic renovations. Our AC stopped working our last night in the hotel and would not go lower than 78.
Kylie
Stayed 3 nights in May 2023