Ratings based on 899 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom catawba nc

Good place to stay

Posted May 26, 2015
Only thing I really suggest is improving the breakfast.
5 out of 5
for Everyone
by A verified travelerfrom here

great inn the best

Posted May 24, 2015
Pros: all of it.
Cons: biger restroom
Location: location great all thing to do there.
front office greats.room clean.inn on parkway.greats food.
5 out of 5
for Everyone
by A verified travelerfrom Coeburn, VA

Great pools and hot tubs and terrific breakfast.

Posted May 19, 2015
Pros: Nearness to the sites we wanted to visit.
Cons: Nothing.
Location: Walking distance to The Island
Enjoyed our stay. Used the pools and hot tubs. Ate the wonderful breakfasts.
4 out of 5
for Everyone
by A verified travelerfrom dayton oh

Nice location to everything

Posted May 17, 2015
Pros: Breakfast, indoor and outdoor pools and jacuzzi.
Cons: Switch to turn on outside jacuzzi without having to call front desk, one day the lady was a little rude when I called
Location: Everything in pigeon forge.
My son had taken me here in March. I enjoyed the stay so much when my sister and I took my mother I booked here. The breakfast was great. The idea of indoor and outdoor pools was great. We had beautiful weather so we chose outside. I go to pigeon forge at least once a year. Always stay a dif place. Not anymore. I will stay here.
4 out of 5
for Everyone
by A verified traveler

Nice hotel in heart of Pigeon Forge, Tn.

Posted May 13, 2015
Pros: Location, cleanliness and quiet
Cons: It was Great!
Location: We were within walking distance of many shops and attractions in Pigeon Forge, Tn.
Our room was very clean and the beds were very attractive. Didn't look like your typical hotel room beds. Upscale. The staff that helped us at the desk were very friendly and helpful. When we requested clean towels for our room they were delivered within minutes. The hot tub was delightful!
5 out of 5
for Everyone
by A verified traveler

Excellent hotel

Posted May 10, 2015
Highly recommend. Beautiful room. Great bed. 24 hr indoor pool. Great location great price.
1 out of 5
by A verified travelerfrom Maine

Overpriced for the area and wouldn't stay there.

Posted Apr 28, 2015
Pros: Can't think of anything.
Cons: See above. - Better housekeeping.
Location: Lots to do in the area.
Toothpaste from the previous guests on the bathroom faucet, pink something or other smear near the shower wall, hair that looked like animal fur on the shams and a "stinky" take out bag of food left in the fridge (brought to the front desk and not much reaction). Yuck!!!
4 out of 5
for Everyone
by A verified travelerfrom North Carolina

Hotel close to town in Pigeon Forge

Posted Apr 22, 2015
Pros: I like the convenience of the location. The breakfast bar was very good. Coffee 24 hours a day made it so convenient for my husband who likes coffee.
Cons: I do not like the outside entrance. I didn't use the indoor pool because I would have to go outside the room to go downstairs.
Location: There were many restaurants, theaters, stores for shopping nearby.
This hotel is within walking distance to most everything in town, restaurants etc. The breakfast provided was set up nicely even though in another building. The breakfast was good, biscuits, eggs, sausage, cereal, and other things. The people were very nice when we checked in. The remote was missing for the television but a quick trip to the office fixed that. Coffee was served 24 hours a day in the office and it was very good. The room was comfortable and very clean.
3 out of 5
for Families
by A verified travelerfrom Celina, Tn

Posted Apr 13, 2015
Cons: cleaner carpet, our socks were black after 5 minutes of walking around the rooms.
Location: plenty to do around the hotel and lots of places to eat around there too. all within walking distance.
The staff was very friendly. However, the day we checked out they charged us for an additional night saying that we had only made one deposit at the time of the reservation. I had paid for two rooms when making the reservations and then paid the balance for the two rooms when we checked in. So needless to say, I wasn't happy about being charged upon checkout for another night on one room. The staff told me that they have experience trouble with people using expedia.com to book reservations. But in the end the staff voided the extra night charge that they charged us upon checkout. So, If you use a web site to reserve a room, take proof with you that you have paid all of your fees upfront with you for proof. It will save you a big headache at checkout.
4 out of 5
for Families
by A verified travelerfrom Cookeville, TN

Nice Hotel Close to everything

Posted Apr 7, 2015
Pros: The indoor pool and sauna, cleanliness of the rooms, friendliness of the front desk upon check in and check out.
Cons: The Breakfast could have been better.
Location: The Island was located not far from this hotel and they have a big ferris wheel that gives you a view of the city. Go at night it is so beautiful.
This was a very nice place to stay. It was very convenient to a lot of shopping, eating, and playing for the kids. This is a good family hotel for a very reasonable price. You can catch the trolley that stops right in front if you do not feel like driving. It kept my kids very entertained with the indoor pool. Would definitely recommend if you have kids.