2 outdoor pools

Reviews of BreakFree Diamond Beach

BreakFree Diamond Beach
10-16 Alexandra Avenue, Mermaid Beach, QLD

Reviews

8.0

Very Good

Rating 10 - Excellent. 102 out of 297 reviews" "
Rating 8 - Good. 119 out of 297 reviews" "
Rating 6 - Okay. 50 out of 297 reviews" "
Rating 4 - Poor. 19 out of 297 reviews" "
Rating 2 - Terrible. 7 out of 297 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location to everything
Stayed 10 nights in Jan 2024

10/10 Excellent

Linda

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property would most definitely stay again very good for children rooms were clean and tidy perfect for a family
Stayed 8 nights in Jan 2024

8/10 Good

Emma

Traveled with family
Liked: Amenities
Excellent pool and bbq area
Stayed 2 nights in Dec 2023

8/10 Good

Danielle

Stayed 4 nights in Apr 2023
Response from BreakFree Diamond Beach Broadbeach on Oct 30, 2023
Dear Danielle, Thank you for taking the time to rate your stay with us at BreakFree Diamond Beach Broadbeach. We are delighted to hear that you had a pleasant experience and were satisfied with our services. We are looking forward to seeing you again! Kind regards, BreakFree Diamond Beach Team

8/10 Good

Clarence

Traveled with family and small children, Traveled with partner
Liked: Amenities
Prperty location was excellent Lovely lady at reception extremely helpful Property tired needs to be updated Hot water not hot
Stayed 5 nights in Aug 2023

10/10 Excellent

Susan

Stayed 3 nights in Jun 2023

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, amenities
Was perfect for the kids as there was a great pool and very close to the beach and playgrounds. Only thing for me as my mobility is compromised I could have done with a ground floor apartment instead of a third floor one
Stayed 6 nights in May 2023

8/10 Good

Ang

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2023

8/10 Good

Joanne Kathleen, Kapiti Coast

Traveled with family and small children
Liked: Cleanliness
Close to shops, beach and easy access to main highway. Apartment was a bit dated and had a few things that need fixing
Stayed 6 nights in May 2023

8/10 Good

Simon

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really like the location of this property, directly across from Pacific Fair, and walkable if you want. Parking is great and the pools are fantastic for the kids
Stayed 10 nights in May 2023

10/10 Excellent

Alyshia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the room size and location of this property. We could walk to the beach, playgrounds, shopping and restaurants. The facilities were clean and there was plenty for my 2 young kids to do while we relaxed in the sun.
Stayed 3 nights in May 2023

8/10 Good

Stefan

Traveled with family
Liked: Amenities, property conditions & facilities
Very quiet for how many people must be in the complex
Stayed 7 nights in Apr 2023

8/10 Good

Rebecca

Stayed 8 nights in Aug 2022

10/10 Excellent

Nathan

Liked: Amenities, property conditions & facilities
Stayed 11 nights in Jul 2022

8/10 Good

Daniella Francesca

Traveled with family
Liked: Cleanliness, amenities
Lovely pool area. Have stayed here a few years ago but found it a bit run down this time.
Stayed 3 nights in Jul 2022
Response from Darryl on Jul 25, 2022
Dear Daniella, Thank you for your feedback, Post covid we now continuing to update our offering, thank you for your support and we look forward to hosting you again sometime soon Kind Regards

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, amenities
Overall we enjoyed our stay at Breakfree. The pool was fantastic , heated so can use it anytime. Loved the spa as well. BBQ facilities were great too. Maybe adding some outdoor heaters in my that area would make it more usable during cooler nights. Close to the beach and shops. A couple of small issues. No pool towels in apartment so had to use bath towels the first evening . When we asked for pool towels they didn’t have any so we were just given more Bath towels. There was some mould on the blinds in the living area in the apartment we stayed in and the dishwasher had not been cleaned in a while. Some extra garbage bags and dishwashing supplies would be great too.
Stayed 7 nights in Jun 2022
Response from Darryl on Jul 26, 2022
Dear Beth, e very much appreciate your comments regarding your stay at Breakfree Diamond beach It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Andrew

Liked: Amenities, property conditions & facilities
Fantastic pools for the kids.
Stayed 3 nights in Jan 2022
Response from GM - BFDB on Jan 26, 2022
Andrew, Thank you for your wonderful review and rating of the resort - we are so glad that you had a great time here! Thank you also for pointing out one of, if not the best feature of the resort - the pools! Safe travels. Guy Feest General Manager

4/10 Poor

Donna

Traveled with family
Disliked: Cleanliness
Improvements required
Pool area was great. Kids loved it. Good location and friendly staff. Rooms require some maintenance (door handles falling off, carpets stained, and water leaks). Our first stay we had some cleanliness issues but they were very responsive to feedback so we decided to give them the benefit of the doubt and book to stay again. Our second stay the cleanliness was good through the living areas and bathrooms but all curtains and fly screens (internally fixed) were covered in an extremely thick layer of dust leaving the rooms where you sleep smelling musty and it was difficult to breathe. I had noticed the curtains were the same in our first stay but nowhere near as bad as our second stay. We won’t return as a result of this.
Stayed 4 nights in Dec 2021
Response from Guy - GM on Dec 21, 2021
Dear Donna, Thank you for your review of the resort. I'm sorry that we let you down during your recent stay with us, but thank you for your constructive feedback and specific details on where we must improve the services and facilities that we offer. It's great that the family enjoyed the pool and the other areas of the resort as well as the great location. Wishing you the best for the festive season. Regards, Guy Feest General Manager

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from Guy on Dec 7, 2021
Dear Stefan, Thank you for your review and rating of the resort, much appreciated! Regards, Guy Feest General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place. The two large pools and a BBQ area were a really nice area to relax. The staff we friendly and helpful. Highly recommended!
Stayed 10 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Location was fantastic. The single bed in was very uncomfortable.
Stayed 9 nights in Jun 2021
Response from Diamond Beach on Jul 28, 2021
Thank you for your great rating of the resort. Next time you stay with us, let us know about your bed preferences and we'll do our best to accommodate them. Regards, Guy Feest General Manager

4/10 Poor

Toni

Traveled with family
Disliked: Cleanliness, room comfort
Family break
Our two bedroom apartment was very old and run down. The rooms had a bad smell and sliding doors wouldn't shut properly. Bathrooms were not clean with the top of the fan in the main bathroom that had years of build up dust. This is not good and would have a lot of bacteria on. Pool area was lovely. would have liked the water temp a little warmer for the time we stayed as it is winter. The apartment was very expensive for a run down place. Safe wouldn't open when we arrived after hours to collect keys.
Stayed 4 nights in Jul 2021
Response from Diamond Beach on Jul 28, 2021
Dear Toni, We strive to make the stays of all our guests comfortable and I'm sorry that we were not able to do that on this occasion. We have increased the temperature of the pool slightly with the cooler days during water - thank you for the suggestion. However, I hope that you enjoyed the very close proximity to the beach, walking distance to Pacific Fair and the many other points that are in accessible walking distance from the resort.. Looking forward to your next stay with us and the opportunity to make your holiday a memorable one. Regards, Guy Feest General Manager

6/10 Okay

Verified traveler

Stayed 5 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Amenities
The pool area was fantastic, kids loved it so did we. The rooms were okay, need a bit of maintenance and repair work, but liveable. The main issue was the construction next door, it was directly behind us, and actual construction woukd start at 6am. But the workers talking and yelling started at 5.30am. Very hard to stop a 3 year old from waking up. Wish we had known extent of this before booking
Stayed 7 nights in Apr 2021
Response from Matt on Apr 30, 2021
Dear Guest Thank you for your feedback. Please accept our apologies regarding your room allocation, we do advertise the construction zone on booking platforms and with travel agents to ensure guests are aware. Kind regards Matt Jones Front Office Manager

6/10 Okay

Verified traveler

Stayed 2 nights in Apr 2021
Response from Matt on Apr 30, 2021
Dear Guest Thank you for your feedback Kind regards Matt Jones Front Office Manager

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2021
Response from Matt on Apr 9, 2021
Thank you for your review. Feedback is always appreciated. Kind Regards Matt, Front Office Manager

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in Feb 2021
Response from Matt on Apr 9, 2021
Thank you for your feeback. it is alway appreciated. Kind Regards Matt, Front Office Manager

6/10 Okay

Mark

Liked: Amenities
Pool area is brilliant for kids. Vacuum didn’t work, DVD player didn’t work, foxtrot diff shot work. Paid for 5, no towel, no bedding for 5th person - late Check-in due to a Covid lockdown. Tried to change dates with Wotif - no communication from them after phone request.
Stayed 3 nights in Jan 2021
Response from Guy Feest, General Manager on Aug 15, 2021
Thank you for your review of the resort. I'm sorry that there were a few issues that negatively impacted your stay with us, but it's great that the kids enjoyed the pools. Regards,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A great place for kids and the hotel room was spacious
Stayed 3 nights in Dec 2020
Response from Luke Shore on Jan 14, 2021
Dear Anon, Thank you for leaving feedback from your stay! :) Best regards, Luke Shore - General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Room was clean contained everything we needed for our short stay and was working distance to anything we needed.
Stayed 2 nights in Dec 2020
Response from Luke on Dec 18, 2020
Thank you for your message. We love hearing people have enjoyed their stay with us. Kind regards Diamond beach Team

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, room comfort
Stay was great, we have been a few times before, only negative is that would couldn’t lock the premises. The security door refused to lock
Stayed 2 nights in Dec 2020
Response from Luke on Dec 18, 2020
Dear Stefan. Thank you for your review. We will get our team to look into the lock in the unit. Kind regards Diamond Beach Team

2/10 Terrible

Mary, Queensland

Extremely disappointing level of care and hygiene throughout the whole apartment. I have sent photos and written to the manager but no response....I expected nothing less. Considering we are dealing with a global pandemic I would expect higher standards. Not ideal for family or a relaxing getaway.
Stayed 2 nights in Nov 2020
Response from Luke Shore - General Manager on Dec 1, 2020
Dear Many, Thank you for leaving feedback from your stay at BreakFree Diamond Beach Resort. As you are aware I have reponded directly to your email already. Thank you for taking the time to leave feedback from your stay. Best regards, Luke Shore

10/10 Excellent

Michael

Stayed 2 nights in Oct 2020
Response from Luke Shore - General Manager on Dec 1, 2020
Hi Michael, Thank you for leaving feedback from your recent stay! Best regards, Luke Shore

6/10 Okay

Stu, Brisbane

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Main bed was too hard. Tv cable broken signal intermittent. Security doors had no keys. Will stay elsewhere next time.
Stayed 3 nights in Sep 2020
Response from Luke Shore on Oct 20, 2020
Dear Stuart, Thank you for providing feedback from your stay with us at BreakFree Diamond Beach. I am pleased to read that overall you had a pleasent stay. I would like to apologise on behalf of the team for the issues you did experience during your stay. I have sent engineering to the room you stayed in to investigate the TV signal as all should be working correctly. Next time during your stay, dont hesitate to contact us via reception during opening hours, we would be more than happy to assist! Best regards, Luke Shore General Manager

6/10 Okay

Lisa, Brisbane

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The apartment is promoted as refurbished with contemporary furniture, the images did not come close to matching the actual interior. Very tired interior. Not cleaned to a high standard, food and sand under the couch etc. There is currently construction of two towers going on next door so not so peaceful. However I understand this isn’t the fault of the apartments.
Stayed 2 nights in Sep 2020
Response from Luke Shore on Oct 20, 2020
Dear Lisa, Thank you for providing feedback from your stay with us at BreakFree Diamond Beach Resort. I am working with the team on your comments around cleanliness of the items, and apologise that you were impacted by the construction sites nearby. I hope i have the chance to welcome you back soon. Best regards, Luke Shore General Manager

10/10 Excellent

Rachael, Brisbane

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property for my family, apartment large and clean and pool was amazing
Stayed 3 nights in Sep 2020
Response from Matt Jones on Oct 20, 2020
Dear Racheal Thank you for providing feedback on your stay at Breakfree Diamond beach. We are pleased to hear you enjoyed your stay and the facilities, and look forward to weloming you back in the future. kind regards Matt Jones Front office manager

8/10 Good

Sam, Ipswich QLD

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and fast with very friendly staff that accommodated our need for 2 car parking bays. Pools were amazing. One cold, one heated and 2 hot tubs, so perfect for all weather across the day. Room was clean and well stocked with kitchen essentials/towels/extra pillows blankets
Stayed 5 nights in Sep 2020
Response from Matt Jones on Oct 20, 2020
Dear Sam Thank you for providing pfeedback on your stay at Breakfree Diamond beach. We are pleased you and your family enjoyed your stay. I will pass your positive feedback onto the teams. We look forward to seeing you again in the future. Kind regards Matt Jones Front Office Manager

8/10 Good

Steve

Traveled with family
Stayed 3 nights in Aug 2020

10/10 Excellent

Jess, Brisbane

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Amenities
The pool and hot tubs were amazing for the kids and adults a like.
Stayed 2 nights in Aug 2020

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, room comfort
Nice place to stay although a bit dated and doesn’t Have lifts. Staff were friendly.
Stayed 5 nights in Feb 2020

6/10 Okay

Roger

Disliked: Property conditions & facilities
Like curates egg. Good in parts
Nice for families. Digger started up at 6.4o 100 yards away. When we mentioned this we were told this was mentioned on website. Got 20 dollars back eventually. The odd coockroach was perhaps inevitable
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For a deluxe apartment that was renovated, it felt a little dated and tired. Apart from the floors, main bathroom and kitchen benchtops, everything looked original. The mattress on the bed in the master bedroom was a joke. The springs on one side of the bed were broken and poking through the mattress if sat on the edge. This could cause serious injury for someone if it isn't attended to. The shower for the en-suite could have some attention to remove signs of mould build up. All sliding doors need new rollers and they were actually very difficult to lock up. The facilities were great as we have stayed previously and the location is perfect away from the hustle of Surfers, but the convenience of good beaches, restaurants and Pacific Fair.
Stayed 6 nights in Jan 2020
Response from Guy Feest, General Manager on Aug 15, 2021
Thank you for your rating and your considered review of the resort and the facilities. We value all the feedback that we receive to help us improve the facilities and services that we offer. Regards,

4/10 Poor

Verified traveler

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities available, great location. Spacious apartment.
Stayed 3 nights in Jan 2020

4/10 Poor

sid

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No lift, climbing 3 floors every time is a challenge. No complimentary wifi, if u need, you have to pay. No air conditioning in bedrooms, cannot sleep on a hot/cold day.
Stayed 2 nights in Dec 2019

8/10 Good

Tan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Accommodstion a little run down as the security screen door is dysfunctional, however the rest of the facility was fantastic and family friendly environment.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shops and beach.Nice pool area and easy parking.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities
Position is great, and nice big rooms Bath rooms need attention, and kitchen could do with more utensils and decent frypans.
Stayed 3 nights in Dec 2019

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax with the family, it is getting older, but over clean and everything works as it should. We will be back again 👍
Stayed 2 nights in Dec 2019