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Overview of Sofitel Gold Coast Broadbeach

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Beach nearby
2 outdoor pools, open 6:00 AM to 6:00 PM, free cabanas, pool umbrellas
2 outdoor pools, open 6:00 AM to 6:00 PM, free cabanas, pool umbrellas
2 outdoor pools, open 6:00 AM to 6:00 PM, free cabanas, pool umbrellas
UNESCO Sustainable Property

Sofitel Gold Coast Broadbeach

5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationThe Oasis3 min walk
    Popular LocationGold Coast Convention and Exhibition Centre5 min walk
    Popular LocationThe Star Gold Coast7 min walk
    AirportGold Coast, QLD (OOL-Coolangatta)32 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Thu, Oct 01 2020 - Sat, Jul 31 2021.

About this area

Gold Coast

Located in Gold Coast, Sofitel Gold Coast Broadbeach is connected to a shopping center. The Oasis and Pacific Fair Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach and Surfers Paradise Beach. Traveling with kids? Don't miss Timezone and Infinity Attraction. Discover the area's water adventures with surfing/boogie boarding nearby, or enjoy the great outdoors with hiking/biking trails, mountain biking, and ziplining.
Popular Location

What's nearby

  • The Oasis - 3 min walk
  • Gold Coast Convention and Exhibition Centre - 5 min walk
  • The Star Gold Coast - 7 min walk
  • Kurrawa Beach - 8 min walk
  • Dracula's Queensland - 13 min walk

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 18 min drive
  • Coolangatta Airport (OOL) - 32 min drive

Restaurants

  • Bistro On3 Restaurant — 1 min walk
  • Room81 Restaurant — 1 min walk
  • Koi — 3 min walk
  • Caught 'n Cooked — 3 min walk
  • RockSalt Modern Dining — 4 min walk

About this property

Sofitel Gold Coast Broadbeach

Luxury hotel connected to a shopping center in Gold Coast with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and an outdoor pool. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 296 rooms boast deep soaking tubs and offer WiFi and balconies. 24-hour room service and wired Internet are standard, as are LED TVs with cable channels.
Sofitel Gold Coast Broadbeach offers 296 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Gold Coast hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 29.50 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (AUD 29.50 per 24-hour period), Wired Internet (surcharge)

Parking and transportation

  • Self parking on site (AUD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 8-34 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Fitness center
  • Outdoor tennis court
  • Shopping mall
  • Spa tub
  • Tennis

Family friendly

  • 2 outdoor pools
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Conference center
  • Meeting rooms - 10

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from October 1 2020 to July 31 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AUD 80.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 34 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 29.50 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Sofitel Gold
Sofitel Gold Coast Broadbeach
Sofitel Gold Hotel
Sofitel Gold Hotel Broadbeach Coast
Accor Gold Coast Broadbeach
Broadbeach Sofitel
Sofitel Broadbeach
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Sofitel Gold Coast Broadbeach Hotel
Sofitel Gold Coast Broadbeach Hotel
Sofitel Gold Coast Broadbeach Broadbeach
Sofitel Gold Coast Broadbeach Hotel Broadbeach

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 562 out of 990 reviews
5 - Excellent 57%
Rating 4 - Good. 271 out of 990 reviews
4 - Good 27%
Rating 3 - Okay. 100 out of 990 reviews
3 - Okay 10%
Rating 2 - Poor. 36 out of 990 reviews
2 - Poor 4%
Rating 1 - Terrible. 21 out of 990 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked 2 Beds with buffet breakfast with Sofitel .Upon arrival they first charged us for booking then after that they advised that we can't stay at Sofitel and advised us to move to a different hotel next door. After a long hassle the next hotel going back and forth with Sofitel they provided us with 1 Bed no breakfast . We payed couple of hundred for a 5 star hotel and slept on a springy sofbed with no breakfast . called staff multiple times to sort it out but seems like no one cares. was a big waste of my familes time money and the days off we took for holiday at the end.
Stayed 2 nights in Sep 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities
In a great location, beautiful amenities including pool. Staff were amazing and looked after all our needs
Stayed 3 nights in Sep 2020

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the weekend in the luxury ocean front room. The room and overall experience of the hotel was quite lovely however with the booking we had also opted in and paid for the breakfast buffet for the mornings of our stay. This was the only real disappointing part to the stay as other places we have attended with buffets have still been on however have had staff serving up the plates. Unfortunately the Sofitel didn't have the buffet on even though they were still offering this up as part of the booking to pay for. We did attend the restaurant for a sit down breakfast where unfortunately it wasn't fantastic. Hopefully we can stay again once COVID restrictions/plans have lifted and try again.
Stayed 2 nights in Sep 2020

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disastrous time at Sofitel Broadbeach. We visited in September 2020 during Covid-19. The hotel 22 levels and 4 lifts was at capacity, but with only two people allowed in a lifts, it took forever to reach Ground Level or your room for that matter. Sofitel breakfast was of poor quality and standard. Service was substandard and certainly not the typical Sofitel service or experience. Very disappointed.
Stayed 2 nights in Sep 2020

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disastrous time at Sofitel Broadbeach. We visited in September 2020 during Covid-19. The hotel 22 levels and 4 lifts was at capacity, but with only two people allowed in a lifts, it took forever to reach Ground Level or your room for that matter. Sofitel breakfast was of poor quality and standard. Service was substandard and certainly not the typical Sofitel service or experience. Very disappointed.
Stayed 1 night in Sep 2020