Booked 2 Beds with buffet breakfast with Sofitel .Upon arrival they first charged us for booking then after that they advised that we can't stay at Sofitel and advised us to move to a different hotel next door. After a long hassle the next hotel going back and forth with Sofitel they provided us with 1 Bed no breakfast . We payed couple of hundred for a 5 star hotel and slept on a springy sofbed with no breakfast . called staff multiple times to sort it out but seems like no one cares. was a big waste of my familes time money and the days off we took for holiday at the end.
