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Get an overview of this hotel4.5-star luxury hotel near Cavill Avenue

Location

Situated near the beach, this luxury hotel is within 1 mi (2 km) of Cascade Gardens, Cavill Avenue, and Surfers Paradise Beach. Harbour Day Spa and SkyPoint Observation Deck are also within 1 mi (2 km).

Hotel Features

3 restaurants, 2 outdoor pools, and 2 bars/lounges are available at this hotel. Additionally, a fitness center, a coffee shop/café, and an outdoor tennis court are onsite.

Room Amenities

All 374 rooms provide conveniences like refrigerators and coffee makers, plus furnished balconies and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, WiFi, and wired Internet.

Crowne Plaza Surfers Paradise ratings based on 345 Verified Reviews

Learn more.
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
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inefficient staff

2 out of 5
by
Posted Feb 15, 2017
i checked all rooms with hotel reception before the arrival date. But the reception said no booking when the group 22 people arrived at hotel, they checked all passports names and said no booking. The whole group waited in the lobby for 15 minutes, and then the tour guide informed me they found the booking at the end. That's very inefficient!
Comment from Hotel Management
Feb 17, 2017 by Sunil - Rooms Division Manager
Hello, Thank you for your review. We appreciate your business and have investigated this matter further. We found this was not part of a group booking with our hotel and the bookings were individually made by your tour leader. This caused confusion as to the names used to book the rooms. All our groups are express checked-in, only if they made a booking direct with our hotel. However, as this was booked via a supplier website, we do require ID to find your booking name, which may take time for security purposes. Thank you for your feedback. We do hope you will visit us again so we can share a better experience. Kind regards, Sunil - Rooms Division Manager
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Rethink next stay

3 out of 5
by from Melbourne
Posted Feb 7, 2017
Pros: Bed comfortable
Cons: as above
Location: Gold coast
Seems to have had a make over, but wall paper coming apart at the seams and you can see the plaster joins underneath ,no toilet brush cleaner, Bed comfortable, not enough soap for 2 people to share, The room service person was excellent .
Comment from Hotel Management
Feb 10, 2017 by Amy - Digital Marketing Executive
Dear Jenny, Thank you for your review. We are happy to read you found the bed comfortable.Thank you for your feedback regarding our rooms and amenities, I will be sure to share this with the rooms department to ensure we continue to offer our guests a comfortable stay. We look forward to welcoming you back next time. Kind regards, Amy - Digital Marketing Executive
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3 out of 5
by
Posted Feb 4, 2017
Hotel Staff were really approachable an helpful. We received a very good service. We will definitely book again.
Comment from Hotel Management
Feb 10, 2017 by Amy - Digital Marketing Executive
Hello, Thank you for your review. We are very happy to read you are looking to stay with us again. We would love to welcome you back again soon! Kind regards, Amy - Digital Marketing Executive
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Nice hotel close everything g

4 out of 5
by from melbourne
Posted Jan 30, 2017
all staff were excellent Nothing was too much trouble Knowledgeable about local activities and transport
Comment from Hotel Management
Feb 2, 2017 by Joseph R - Manager on Duty
Hello Orla, Thank you for your review, we are pleased our staff helped to make your stay an enjoyable one. We hope to see you again soon. Kind regards Joseph R - Manager on Duty
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4 out of 5
by
Posted Jan 23, 2017
Pros: Location
Cons: Bathrooms need an up grade
Location: Excellent
Very tidy hotel, staff always friendly and helpful, meals are outstanding
Comment from Hotel Management
Jan 27, 2017 by Amy - Digital Marketing Executive
Dear Brandon, Thank you for your review. We are happy you enjoyed your stay with us and found our service friendly. We will take your feedback regarding the bathroom on board for future planning. We hope you will choose to stay with us again. Kind regards, Amy - Digital Marketing Executive
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In need of a reno

4 out of 5
by from syd
Posted Jan 17, 2017
Not very kid friendly ,also some staff shouldn't be hospitality
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4 out of 5
by
Posted Jan 12, 2017
Hotel is excellent, however hotel guest shouldn't have to pay for parking. Parking is afterall another facility provided to guests.
Comment from Hotel Management
Jan 21, 2017 by Danielle, Reception Manager
Hello Anonymous, Thank you for sharing your feedback with us regarding your resent stay, please rest assure I will pass along your feedback regarding our car parking charges to my relevant colleagues. I hope we get to welcome you back soon. Warm regards, Danielle Reception Manager
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Superb Hotel

4 out of 5
by from Melbourne
Posted Jan 11, 2017
Great location, fantastic staff, great food, The ocean views are awesome. Cannot fault it at all.
Comment from Hotel Management
Jan 21, 2017 by Danielle, Reception Manager
Thank you Michael G for your lovely feedback! Warm regards, Danielle Reception Manager
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Great amenities

4 out of 5
by from Melbourne, Aus
Posted Jan 11, 2017
The hotel rooms are comfortable, breakfast is great and the staff are friendly.
Comment from Hotel Management
Jan 20, 2017 by Danielle, Reception Manager
Hello Brad, Thank you for sharing you lovely feedback with us! We hope to see you again soon. Danielle Reception Manager
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It was Ok

3 out of 5
by from brisbane
Posted Jan 11, 2017
Pros: The lovely staff
Cons: Rooms need updating especially shower.
Location: Not sure except Coles express is across the street and the tram is right in front of the hotel.
The staff couldn't hv been lovelier and accomodating. Unfortunately, the same couldn't be said about the room especially the bathroom. Like other reviewer said, it was dated and it shows. Our shower fills up when we shower which wasn't very pleasant. Luckily, it was only for a night. The pool is not big but it's sufficient. Maybe other rooms have been updated but it's not ours.
Comment from Hotel Management
Jan 15, 2017 by Amy - Digital Marketing Executive
Hi Marina, Thank you for your review. We are happy to read you enjoyed our service. We apologise for your any inconvenience the shower caused during your stay. Our team are always available to assist during your stay should an expected event like this occur. We do hope you will visit us again. Kind regards, Amy - Digital Marketing Executive
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Hotel Amenities

Hotel Amenities

Crowne Plaza Surfers Paradise features 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of hotel's 2 bars/lounges. High-speed wired and wireless Internet access is available for a surcharge.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This luxury hotel also offers tour/ticket assistance, multilingual staff, and a garden. Parking is available onsite for a surcharge.

  • Babysitting or childcare (surcharge) 
  • Total number of rooms - 374 
  • ATM/banking 
  • Number of floors - 26 
  • Valet parking (surcharge) 
  • Number of bars/lounges - 2 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Fitness facilities 
  • Wired (high-speed) Internet access - surcharge 
  • Number of outdoor pools - 2 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • Luggage storage 
  • One meeting room 
  • 24-hour front desk 
  • Laundry facilities 
  • Garden 
  • Elevator/lift 
  • Concierge services 
  • Multilingual staff 
  • Picnic area 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Pool sun loungers 
  • Outdoor tennis court 
  • Number of restaurants - 3 
  • Self parking (surcharge) 
  • Number of buildings/towers - 2 
  • Spa tub 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Outdoor tennis court  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( AUD 19 per 24-hour period ), Wired internet access ( AUD 19 per 24-hour period )

Available in some public areas: Wireless internet access ( AUD 19 per 24-hour period ), Wired high-speed internet ( AUD 19 per 24-hour period )

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Pay movies 
  • Furnished balcony 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Free newspaper 
  • Refrigerator 
  • Minibar 
  • Coffee/tea maker 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • In-room safe 
  • Cable TV service 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • In-room massage available 
  • Daily housekeeping 
  • Room service (24 hours) 
  • LCD TV 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Four Winds 360 Revolving - Overlooking the ocean and pool, this restaurant serves lunch and dinner.

24-hour room service is available.

Breakfast

Start your morning with a full breakfast, available each day from 6:30 AM to 10:30 AM for a surcharge. You can order a meal from 24-hour room service.

Nearby Things to Do

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time ends at midnight

Check-in time starts at 3 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property accepts China UnionPay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for full breakfast: AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 19 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): AUD 19 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 19 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: AUD 19 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Rollaway bed fee: AUD 65 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Crowne Plaza Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.