Extended Stay America - Jacksonville-Salisbury Rd-Southpoint Reviews

Kathy - Thank you for taking the time to write a review of your stay. We are glad that our staff provided you with quality service; however, we are disappointed that your room did not meet your expectations. We will be working with our staff to ensure every room is meeting our standards prior to our guest's arrival. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to hear that you were unsatisfied with your stay at our hotel. We are glad to be conveniently located, but regret to hear that you received such poor service at our hotel. To prevent this from happening again, my team is reviewing our customer service and housekeeping standards so that we can work to improve our guest experience. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

Thank you so much for posting a review of our property. We are glad that we could provide you with a comfortable and affordable stay. We are constantly striving to improve our hotel and our service, so we really appreciate your feedback. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed our front desk staff. Still, I apologize that our housekeeping policy did not meet your needs. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.

Thank you for your review. I am very sorry that our hotel did not meet your expectations. As this hotel's manager, I can assure you that we are working to improve our services and offerings moving forward. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.