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Southbank Hotel by Marriott Jacksonville Riverwalk

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Primary image
Outdoor pool
Outdoor pool
Room, 2 Queen Beds, Non Smoking, Pool View | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Southbank Hotel by Marriott Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
1515 Prudential Dr, Jacksonville, FL, 32207

Explore the area

  • Popular LocationJacksonville Historical Center2 min walk
  • Popular LocationMuseum of Science and History8 min walk
  • Popular LocationFriendship Park10 min walk
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)20 min drive

Choose dates to view prices

About this area

Jacksonville

Southbank Hotel by Marriott Jacksonville Riverwalk is located in Downtown Jacksonville, a neighborhood in Jacksonville, and is in a shopping district and on the riverwalk. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Jacksonville Historical Center - 2 min walk
  • Museum of Science and History - 8 min walk
  • Friendship Park - 10 min walk
  • Baptist Medical Center Jacksonville - 12 min walk
  • Florida Theatre - 2 min drive

Getting around

  • Jacksonville Station - 14 min drive
  • Jacksonville International Airport (JAX) - 20 min drive

Restaurants

  • Clara's Tidbits Restaurant - 3 min walk
  • Chart House - 5 min walk
  • The Southern Grill - 5 min walk
  • The Bearded Pig - 6 min walk
  • V Pizza - 7 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

3.5-star hotel in the heart of Downtown Jacksonville, rejuvenated in 2018
You can look forward to a terrace, a garden, and dry cleaning/laundry services at Southbank Hotel by Marriott Jacksonville Riverwalk. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a TV in the lobby
  • Multilingual staff, a porter/bellhop, and smoke-free premises
  • A front desk safe, a ballroom, and a 24-hour front desk
  • Guest reviews speak well of the bar, central location, and helpful staff
Room features
All 322 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Pillowtop mattresses, down comforters, and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, mini fridges, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 12 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 18.00 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 5-20 for adults and USD 5-10 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (39425 square feet of space)
  • Meeting rooms - 22

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Renovated entire property - December 2018
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers (weekdays)
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Turndown service

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Policies

Check-in

80% of travelers were happy with check-in
Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per pet, per day
Service animals are welcome, and are exempt from fees
2 per room (up to 25 lbs)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 5 and USD 20 for adults, USD 5 and USD 10 for children (approximately)
  • Uncovered self parking fee: USD 12 per day (in/out privileges)
  • Uncovered valet parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Frequently asked questions

Does Southbank Hotel by Marriott Jacksonville Riverwalk have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Southbank Hotel by Marriott Jacksonville Riverwalk?

As of Sep 25, 2022, prices found for a 1-night stay for 2 adults at Southbank Hotel by Marriott Jacksonville Riverwalk on Oct 2, 2022 start from $118.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Southbank Hotel by Marriott Jacksonville Riverwalk pet-friendly?

Yes, Southbank Hotel by Marriott Jacksonville Riverwalk allows pets (limit 2 per room) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 50 per pet, per day. Service animals are exempt from fees.

How much is parking at Southbank Hotel by Marriott Jacksonville Riverwalk?

Self parking is available for USD 12 per day. Valet parking is available for USD 18.00 per day.

What time is check-in at Southbank Hotel by Marriott Jacksonville Riverwalk?

Check-in is from 4:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Southbank Hotel by Marriott Jacksonville Riverwalk?

Check-out is at 11 AM. Late check-out is available for a fee (amount may vary, subject to availability).

Where is Southbank Hotel by Marriott Jacksonville Riverwalk located?

Located in Downtown Jacksonville, this hotel is 0.6 mi (1 km) from Baptist Medical Center Jacksonville and within 3 mi (5 km) of VyStar Veterans Memorial Arena and TIAA Bank Field. Daily's Place and Jacksonville University are also within 9 mi (15 km).

Can I cancel my reservation for free at Southbank Hotel by Marriott Jacksonville Riverwalk and receive a full refund?

Yes, Southbank Hotel by Marriott Jacksonville Riverwalk offers free cancellation on select room rates, because flexibility matters! Please refer to Southbank Hotel by Marriott Jacksonville Riverwalk cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 441 out of 1003 reviews
5 - Excellent 44%
Rating 4 - Good. 295 out of 1003 reviews
4 - Good 29%
Rating 3 - Okay. 135 out of 1003 reviews
3 - Okay 13%
Rating 2 - Poor. 79 out of 1003 reviews
2 - Poor 8%
Rating 1 - Terrible. 53 out of 1003 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

4/5 Good

Carrie
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head was coming out of wall, outlets didn’t hold in phone chargers…other than that no issues!
Stayed 2 nights in Sep 2022

5/5 Excellent

Autumn
Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Sep 2022

4/5 Good

Cathy
Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Proximity to the water taxi for transport to and from TIAA bank field was great! The bathroom was not super clean. The shower had soap scum build up on the doors and on the shower head and you could hear guests in the hall all night long and very loud ( so loud I thought they had to be in out room at 12:30am). Other than that the hotel was nice.
Stayed 1 night in Sep 2022

3/5 Okay

Charles
Liked: Cleanliness, staff & service
Good prices at restaurant
Stayed 4 nights in Sep 2022

5/5 Excellent

Carrie
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and located right along the Riverwalk which makes for nice views if you are lucky enough to be on the side facing the river. Little shop in lobby with self checkout makes it quick and simple to pick up a snack, drink or forgotten item.
Stayed 2 nights in Sep 2022

5/5 Excellent

Charla
Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to the conference center. Pretty nice hotel and I think they are about to renovate. Area is a little sketchy but I think thats common around convention centers?
Stayed 1 night in Sep 2022

5/5 Excellent

Tara
Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Very clean and modern. The bed was 10 Will stay again!
Stayed 1 night in Sep 2022

5/5 Excellent

Emerson R
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied
Stayed 1 night in Sep 2022

4/5 Good

Lisa, Pembroke Pines
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is plenty of parking. The rooms are clean and quiet.
Stayed 1 night in Aug 2022

4/5 Good

Jason
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Aug 2022