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Southbank Hotel Jacksonville Riverwalk

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Featured Image
Outdoor pool
Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Southbank Hotel Jacksonville Riverwalk

Southbank Hotel Jacksonville Riverwalk

3.5 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
1515 Prudential Dr, Jacksonville, FL, 32207

Explore the area

  • Popular LocationMuseum of Science and History8 min walk
  • Popular LocationFriendship Park10 min walk
  • Popular LocationFlorida Theatre2 min drive
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)20 min drive

Choose dates to view prices

About this area

Jacksonville

Located in Jacksonville, Southbank Hotel Jacksonville Riverwalk is in the city center and on the riverwalk. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Jacksonville Historical Center - 2 min walk
  • Museum of Science and History - 8 min walk
  • Friendship Park - 10 min walk
  • Baptist Medical Center Jacksonville - 12 min walk
  • Florida Theatre - 2 min drive

Getting around

  • Jacksonville Station - 12 min drive
  • Jacksonville International Airport (JAX) - 20 min drive

Restaurants

  • Clara's Tidbits Restaurant — 3 min walk
  • Wine Cellar — 3 min walk
  • Chart House — 5 min walk
  • The Southern Grill — 5 min walk
  • The Bearded Pig — 6 min walk

About this property

Southbank Hotel Jacksonville Riverwalk

Riverwalk Jacksonville hotel in Downtown Jacksonville, near Baptist Medical Center Jacksonville
A restaurant, an outdoor pool, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. All 322 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include microwaves and coffee makers. Free WiFi and room service are standard, as are flat-screen TVs with cable channels. Housekeeping is available on request.
Southbank Hotel Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 12 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 18.00 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 5-20 for adults and USD 5-10 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference center (39425 square feet of space)
  • Meeting rooms - 22

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Renovated entire property - December 2018
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers (weekdays)
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Turndown service

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Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per pet, per day
2 per room (up to 25 lbs)
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 for adults, USD 5 and USD 10 for children (approximately)
  • Uncovered self parking fee: USD 12 per day (in/out privileges)
  • Uncovered valet parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk
Southbank Hotel Jacksonville Riverwalk Hotel
Southbank Hotel Jacksonville Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Southbank Hotel Jacksonville Riverwalk Hotel Jacksonville

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 397 out of 986 reviews
5 - Excellent 40%
Rating 4 - Good. 304 out of 986 reviews
4 - Good 31%
Rating 3 - Okay. 147 out of 986 reviews
3 - Okay 15%
Rating 2 - Poor. 87 out of 986 reviews
2 - Poor 9%
Rating 1 - Terrible. 51 out of 986 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It's nice that riverwalk is so close. One thing i didn't like that there is no housekeeping. We stayed for 3 nights. On the 2nd day we called asking for extra towels and to get our room cleaned, we were told it will be done but it was not. We came from the beach and didn't have towels. The next morning, we called again asking for housekeeping. If you are staying for more than one night and like clean towels then this hotel might not be for you. Otherwise, it's not a bad hotel. Its pretty old but location is nice. Staff is kinda careless.
Stayed 3 nights in Sep 2021

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service
Had to change rooms because of bugs in the bed.
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exceptionally clean, it’s close to areas of interest.
Stayed 1 night in Oct 2021

2/5 Poor

Traveled with partner
Disliked: Amenities, property conditions & facilities
I liked the fact there was easy access to the Riverwalk but the room itself especially the bathroom and shower was dumbfounding I did not understand who designed the shower or what they were thinking but whoever did needs a good smack. I've never seen in my life an open shower where if you move around the water flows out onto the floor into the bathroom and if you don't have a towel on the floor you're going to slip and bust your ass.
Stayed 1 night in Oct 2021

3/5 Okay

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
I believe this property has a ton of potential. The staff I encountered were courteous and helpful. I never blame issues on the general staff as they are usually doing the absolute best they can given the circumstances. PROS: The room was clean. The front-desk staff, valet, restaurants works were all polite, kind, and welcoming. They are doing the best they can! And they are all very friendly and deserve all the credit for the good. CONS: They need staff. Restaurant: We were encouraged to use the sports-bar/restaurant upon check-in, however when we needed service, they were clearly just too overwhelmed to handle it. I felt bad for the staff b/c you can see them doing everything they can. But, we ended up having to quickly other options since things in Jacksonville seem to stop early (compared to other major cities). This left us lacking food options. Room: The rooms are clean and look good and have everything that you need. Two things though: 1) It needs more lighting in some way. 2) Need a little some shelf space in the shower/bathroom. Valet: It wasn't available when we got back late. Likely staffing. Ice Machines: You really need these on every floor. The elevators run slow. Overall, this one is a minor inconvenience and fine. Door lock failed: We had an issue with the door after coming back one night. Had to wait for an hour to get that at 2-3AM . Wrong time for that issue. They did discount us when this was mentioned so that was very appreciated!
Stayed 2 nights in Sep 2021