The staff was very friendly and helpful but the building itself was not in the best condition..no way to make change for laundry, the drawer in the night stand kept falling open from it leaning at an angle, the shower head barely worked,the ironing board was so old and rusted that it was stuck open and we couldn't close it, its a no smoking property but the entire place smelled like fake weed, ice machine wasmt qorking on out floor, didnt have one on the next floor, so we had to run around to try to find an ice machine.. they saod they have a $250 charge for smoking on the property, not sure how they prove that but we a4ent smokers of anything so if i get charged ill be pissed... i expected better from best western... clearly not this one... too expensive for what we had to deal with... hopefully expedia does a luttle more research before offwri g shot hotels