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Marriott Jacksonville Downtown

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Primary image
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Marriott Jacksonville Downtown

Marriott Jacksonville Downtown

3.5 star property

4.1/5 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
245 Water St, Jacksonville, FL, 32202

Explore the area

  • Popular LocationPrime F. Osborn Convention Center12 min walk
  • Popular LocationFriendship Park14 min walk
  • Popular LocationMuseum of Science and History14 min walk
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)19 min drive

Room options

About this area

Jacksonville

Marriott Jacksonville Downtown is located in Downtown Jacksonville, a neighborhood in Jacksonville, and is in the entertainment district and on the riverwalk. Times-Union Center for the Performing Arts and Florida Theatre are cultural highlights of the area. Sally Corporation and Museum of Science and History are also worth visiting. Kayaking and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby.

What's nearby

  • Jacksonville Symphony Orchestra - 1 min walk
  • Times-Union Center for the Performing Arts - 1 min walk
  • Prime F. Osborn Convention Center - 12 min walk
  • Friendship Park - 14 min walk
  • Museum of Science and History - 14 min walk

Getting around

  • Jacksonville Station - 9 min drive
  • Jacksonville International Airport (JAX) - 19 min drive

Restaurants

  • Zodiac Bar and Grill - 6 min walk
  • The Volstead - 7 min walk
  • Super Food and Brew - 8 min walk
  • Sweet Pete's - 8 min walk
  • The Candy Apple Cafe - 8 min walk

About this property

Marriott Jacksonville Downtown

3.5-star hotel in the heart of Downtown Jacksonville
At Marriott Jacksonville Downtown, you can look forward to a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. The onsite restaurant, JBar, features American cuisine and happy hour. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers
  • Full breakfast (surcharge), valet parking (surcharge), and ATM/banking services
  • 8 meeting rooms, a porter/bellhop, and smoke-free premises
  • A ballroom, wedding services, and a front desk safe
  • Guest reviews say good things about the pool, helpful staff, and location
Room features
All 354 rooms include comforts such as premium bedding and air conditioning, in addition to perks like separate sitting areas and bathrobes. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and shower/tub combinations
  • 42-inch HDTVs with premium channels
  • Separate sitting areas, recycling, and free infant beds

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 14.00 per night)
  • Valet parking on site (USD 25.00 per night; includes in/out privileges)
  • RV/bus/truck parking on site

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 15-25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (12821 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Pool access ramp on site
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Digital channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofing

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Policies

Check-in

Check-in from 4:00 PM - 2:00 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Self parking fee: USD 14.00 per night
  • Valet parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Frequently asked questions

Does Marriott Jacksonville Downtown have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Marriott Jacksonville Downtown?

As of Sep 26, 2022, prices found for a 1-night stay for 2 adults at Marriott Jacksonville Downtown on Sep 27, 2022 start from $179.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Marriott Jacksonville Downtown pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 75 lbs per pet. There's a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Marriott Jacksonville Downtown?

Self parking is available for USD 14.00 per night. Valet parking is available for USD 25.00 per night.

What time is check-in at Marriott Jacksonville Downtown?

Check-in is from 4:00 PM - 2:00 AM.

What time is check-out at Marriott Jacksonville Downtown?

Check-out is at 11:00 AM.

Where is Marriott Jacksonville Downtown located?

Located in Downtown Jacksonville, this hotel is within a 10-minute walk of Times-Union Center for the Performing Arts and Florida Theatre.

Can I cancel my reservation for free at Marriott Jacksonville Downtown and receive a full refund?

Yes, Marriott Jacksonville Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Marriott Jacksonville Downtown cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 954 out of 1908 reviews
5 - Excellent 50%
Rating 4 - Good. 462 out of 1908 reviews
4 - Good 24%
Rating 3 - Okay. 239 out of 1908 reviews
3 - Okay 13%
Rating 2 - Poor. 142 out of 1908 reviews
2 - Poor 7%
Rating 1 - Terrible. 111 out of 1908 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Lisa
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went a concert and it was so convenient! All the staff was great!
Stayed 1 night in Sep 2022

5/5 Excellent

Mimi
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful . Spacious . Clean . Great staff .
Stayed 1 night in Aug 2022

4/5 Good

Thomas
Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, no free parking
Stayed 1 night in Jul 2022

4/5 Good

Benjamin
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a waitress named Amy in the lovely lobby restaurant who went above and beyond with looking out for us during our dinner. 6 out of 5 stars! 😆
Stayed 1 night in Jul 2022

5/5 Excellent

Brenden
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jul 2022

5/5 Excellent

Lisa, danbury
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly services.
Stayed 1 night in Jul 2022

1/5 Terrible

Gracie
Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022

5/5 Excellent

Breanna
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean
Stayed 3 nights in Jul 2022

5/5 Excellent

Juan
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2022

5/5 Excellent

Catherine
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the venue we were going to. Staff was great.
Stayed 1 night in Jun 2022