Jacksonville River City Downtown Hotel

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Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Jacksonville River City Downtown Hotel

Jacksonville River City Downtown Hotel

3.5 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
245 Water St, Jacksonville, FL, 32202

Explore the area

  • Popular LocationPrime F. Osborn Convention Center12 min walk
  • Popular LocationSt. Johns Town Center17 min drive
  • Popular LocationJacksonville Cruise Terminal18 min drive
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)19 min drive

Choose dates to view prices

About this area

Jacksonville

Located in Jacksonville, Jacksonville River City Downtown Hotel is in the city center and on the riverwalk. Times-Union Center for the Performing Arts and Florida Theatre are cultural highlights of the area. Sally Corporation and Museum of Science and History are also worth visiting. Kayaking and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby.

What's nearby

  • Jacksonville Symphony Orchestra - 1 min walk
  • Times-Union Center for the Performing Arts - 1 min walk
  • Prime F. Osborn Convention Center - 12 min walk
  • St. Johns Town Center - 17 min drive
  • Jacksonville Cruise Terminal - 18 min drive

Getting around

  • Jacksonville Station - 12 min drive
  • Jacksonville International Airport (JAX) - 19 min drive

Restaurants

  • JBar — 1 min walk
  • Juliettes Bistro — 1 min walk
  • Fionn MacCool's — 5 min walk
  • Zodiac Bar and Grill — 6 min walk
  • Pho A Noodle Bar — 6 min walk

About this property

Jacksonville River City Downtown Hotel

Riverwalk Jacksonville hotel in Downtown Jacksonville, near Times-Union Center for the Performing Arts
This smoke-free hotel features a restaurant, an outdoor pool, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a 24-hour business center are onsite. All 354 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sitting areas and coffee makers. WiFi and room service are standard, as are LCD TVs with digital channels.
Jacksonville River City Downtown Hotel offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 14.00 per night)
  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • RV/bus/truck parking on site

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 15-25 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (14000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Digital channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2:00 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Dogs and cats welcome
Up to 25 lbs
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 14.00 per night
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is recommended for transportation to and from this property

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel
Jacksonville River City
Omni Jacksonville Hotel
Jacksonville River City Downtown Hotel Hotel
Jacksonville River City Downtown Hotel Jacksonville
Jacksonville River City Downtown Hotel Hotel Jacksonville

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 824 out of 1595 reviews
5 - Excellent 52%
Rating 4 - Good. 397 out of 1595 reviews
4 - Good 25%
Rating 3 - Okay. 185 out of 1595 reviews
3 - Okay 12%
Rating 2 - Poor. 114 out of 1595 reviews
2 - Poor 7%
Rating 1 - Terrible. 75 out of 1595 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
No room service, no maid service , no snack bar
Stayed 2 nights in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, amenities
The room is nice and clean, location is good but the elevator smells like pee. Only one microwave for the whole hotel. The staff needs to be more friendly and smiley.
Stayed 1 night in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nostalgia
Stayed 2 nights in Sep 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was clean and al the staff was really friendly. However the room was lacking in supplies such as toiletries and coffee. The phone didn’t connect to anyone and being on the 12th floor made it difficult to resolve the shortages. Also the restaurant was overwelmed with people on Sunday evening and only 2 (very busy but still seemingly happy to be there)servers were available. The
Stayed 1 night in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stadium, arena. Property is transitioning from an Omni to a Marriott. Breakfast was overpriced.
Stayed 2 nights in Sep 2021