Ratings based on 1,763 Verified Reviews
They paid and stayed. We double-checked.
2.7 Room cleanliness
2.6 Service & staff
2.5 Room comfort
2.2 Hotel condition
They paid and stayed.
by A verified traveler from Panama
Close to shoping centre and restaurantsPosted Aug 13, 2014
Pros: Nice pool convenient locacation
Cons: Wi fi only in lobby,plus only 1 work station,very slow internet.
Location: Interstate 1 seconds away for The Keys ,shopping,buses,service stations,safe location.
We arrived at 12:30pm and were told room ready at 15:00pm,room 126 ground floor next to pool,no view,2 queen beds comfy,breakfast cereals coffee ,orange juice,fruits,cake,near monorail,large shopping centre,bars and restaurants, shuttle only runs to airport at 8:00am and 13:30pm,we took a taxi for 13:00 flight $35.
by A verified traveler
the worst experience everPosted Aug 13, 2014
Location: location is OK
everything was so dirty and unconfortable.
by A verified traveler from Atlanta, GA
Posted Aug 10, 2014
Pros: Just the look from the looby that's it.
beds very noisy and very uncomfortable, TV didn't work, front desk people not very friendly kind of rude, we ask for a king bed because were only my wife and I and front desk couldn't help us. Really bad experience.
by A verified traveler from Tampa, FL
Happiness to DisappointmentPosted Aug 5, 2014
Pros: Landscaping was nice.
Cons: Receive what's paid for. Personnel more helpful and friendlier. Parking garage need elevators.
Location: Location was fine. A bit difficult to get in and out of parking garage.
I asked Expedia if there were any hidden fees. They said no. Upon arrival, I was charged $8.25 a night for garage parking and an additional $2 a night for safe deposit box, which I did not need and requested not to have. Hotel said fee stays. Also from parking garage, had to carry luggage up flight of stairs. No elevator. Was not told upon arrival. I requested a King-size bed. Expedia said it was available and granted. When I arrived at hotel, only 2 double beds were available. Just outside my room was an Ice machine. I was so happy, until there was no ice. Hotel said all ice machines were broken that they would give me ice in the hotel lobby. Not enough towels were in room for husband and me. There was no toilet paper either. Had to call twice for delivery. Expedia also stated that Wifi was available in the hotel room. Wifi was only available in lobby. Breakfast staff was extremely unfriendly, greeting server and her saying nothing. (I don't want to hear that she doesn't speak English either!) Requested a printed receipt upon departure. You'd thought I asked for the impossible. I also asked if I could have my water mug filled with ice. Suddenly, there was no ice. Very unprofessional and disappointed.
by A verified traveler from Denver
It should be gutted and remodeled!Posted Aug 4, 2014
Not worth the money with the hidden fees. They charge you for parking and a safe in the room even if you don't use them.
by A verified traveler from Elkton, MD
Spacious room but spiders insidePosted Aug 4, 2014
Pros: spacious room
Cons: room facility
Location: a small shopping mall and University of Miami near by
a couple of simple furniture in a spacious empty room, disappointing wifi-speed and breakfast quality, plus inconvenient and paid parking.
by A verified traveler
Worst Miami hotel!!!Posted Aug 3, 2014
Location: The location wasn't the best location. There is a small shopping center not to far away.
My experience was terrible, this was the worst hotel experience I've ever experienced. The hotel was very dirty and looked nothing like the picture posted. The hotel rooms were very unacceptable and they also smelt like mold and mildew. The sheets and comforters had stains all over them not to mention they were smelly and dirty. The room was filled with water on the floor due to the a/c leaking. The customer service from the front desk was unprofessional and they weren't helpful at all. This isn't an insult this is the truth. I wouldn't recommend this hotel to no one. The hotel isn't located in a safe area at all.
by A verified traveler
Location is the only benefit to this hotelPosted Jul 30, 2014
My husband an d I had stayed at this hotel several years ago and went back to it with our two small children ( 4 and 1)- what a disappointment, our room was horrible; would not recommended it or stay there ever again.
for Everyoneby A verified traveler from NJ
Best deal for a single night pre-cruise stay.Posted Jul 23, 2014
The hotel is a very good deal for the $$ paid, didn't have enough time to explore all amenities. Pros: 1. Complementary transportation "from the airport" and "to the cruise terminal". 2. Hotel location is in proximity to many dinning and last minute shopping options. 3. Nice swimming pool. Cons: 1. Breakfast options/method can be improved. 2. Mandatory safe box fees. 3. Not so clean bathroom (may be it was just the room I got).
for Everyoneby A verified traveler from Indiana
You get what you pay for...don't expect morePosted Jul 21, 2014
Pros: Pool was very clean and temperature was perfect. Staff was fantastic. Continental breakfast was ok, food was fresh. Appeared to have clean linens.
Cons: It could definitely use some renovating but for what they have it seemed clean enough for me and my family. We only stayed one night.
Location: great location for walking to shopping, CVS, restaurants and even train.
For what we paid to stay one night I was satisfied; the building has been lived in, for sure. However they did the best with what they have. The staff was eager to satisfy your needs, and accommodating in every way. Our room was non-smoking but you could tell people broke the rule. We were near the pool which meant you heard the "pool noise - kids" however, the pool and pool area was pretty clean and comfortable. Ice machine we did not use. Vending was good; little expensive. It was perfect for our usage.