Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Hamilton ON

Nice hotel close to Boston and Salem

Posted Aug 10, 2014
Cons: The bathroom tub could use a little upgrading
Location: About 30 min from Boston, 15 min to Salem lots to do both offer fantastic places to eat
The hotel check in was extremely efficient unfortunately someone in my party became ill immediately after our arrival, and the person at the desk and the assistant manager who was off duty made sure everyone was okay and looked after the mess. He asked daily how everyone was feeling and was glad everyone was good. Not everyone would have handled the situation in such a positive way. I was extremely glad I had chosen this hotel and the level of service they provided. I have stayed at the homewood suites in the past and this was the best visit yet. Thanks again.
5 out of 5
for Everyone
by A verified traveler

Posted Jul 25, 2014
Pros: Very clean and the staff were the most friendly I have ever experienced at a hotel and we have traveled quite a bit. Breakfast and dinner awesome!!
Location: Very close to Salem and local New England towns.
When we got to the hotel this summer for a Salem visit, I immediately could tell that the air conditioning was not working right. I called the front desk and within minutes, a staff member diagnosed that it could not be fixed without a part and an HVAC employee to look at it first thing the next morning. Box fans were delivered and the next morning, as promised, an HVAC employee diagnosed the problem and the general manager stopped by. The next morning at the awesome breakfast, we were approached by another staff member who told us that because of our inconvenience, we would be "guests of the day" and our night without air conditioning was "on them". We were treated to any drinks and snacks we wanted at the sweet shop for free and the employee delivered hard cover children's books and a coloring book and crayons to my young daughter and then sat with us to go over maps and our itinerary. This same employee checked on us whenever we were in the lobby and I was completely impressed with their desire to make sure that our stay in this hotel for a short vacation was the best that it could be.
5 out of 5
for Everyone
by A verified traveler from d

Very nice

Posted Jul 15, 2014
Very nice and clean staff friendly .. I l like.. The best part breackfast free every morning nice
4 out of 5
for Families
by A verified traveler from northern ireland

Great family hotel!

Posted Jul 11, 2014
Pros: Pool
Cons: Maybe the dinner but it was grand for free.
Location: Handy for getting in and out of Boston specially as it has free parking!
Great hotel, nice breakfast and brilliant pool! Rooms were a great size separate bedroom which was great for the kids. Free dinner during the week saved money with a family.
3 out of 5
by A verified traveler from Pittsburgh, PA

Pet acceptance

Posted Jul 4, 2014
I was very disappointed about the fact that pets were accepted. I now know that I will ask in the future if pets are allowed. We were woken up every morning before 8:30 by the dog across the hall barking when the owners left him in the room all day. The last night we listened to a dog above us cry and whine for about an hour and a half. I should have called the front desk but I figured we would be the ones to move rooms and I didn't want to be inconvenienced or cause a problem. From now on I will call anytime I have a problem with my stay. Upon checking out the manager felt bad but couldn't give us a reimbursement since we booked through Expedia. She then offered us snacks from their store.
5 out of 5
for Everyone
by A verified traveler from New Hampshire

The clerk was do helpful with airport tramsport!

Posted Jul 3, 2014
Great room that features a full kitchen and popcorn for a snack. Glorious breakfast! Strawberries and cream on hot waffles! Comfy beds and nice decor. Feels like home,
5 out of 5
for Families
by A verified traveler from Traverse City, Michigan

I would come back!

Posted Jun 25, 2014
Pros: Comfort - easy to get to - wonderful staff - very kid friendly!
Cons: I can't think of anything, other than more "tourist" information like flyers/brochures/maps, or a small gift shop.
Location: Close to down town Boston, close to Salem, close to Gloucester Harbor, close to great restaurants serving fresh seafood and live Lobsters.
Very nice rooms, quiet - no noise through the walls, wonderful comfortable mattress! Woke up rested. The breakfast buffet was awesome!
3 out of 5
by A verified traveler

disappointing compared to similar properties.

Posted Jun 17, 2014
few things in the room did not work. In general the decor is dated and worn out. The breakfast is below par and staff is semi-friendly. I would consider similar properties by Marriott or Hyatt instead.
5 out of 5
for Everyone
by Nicolas&Family from Montreal

Nicolas & Family from Montreal

Posted Jun 6, 2014
Pros: From the warm hospitality of Ms. Mariah at the time we entered and the great advice by Ms. Joan, at the front desk and the overall cleaniness.........
Cons: Not much if nothing at all, it was a dream hotel to stay at and if ever in the city of Boston, without any hesitation would stay there again....
Location: On Highway 1, with lots of restaurants without the high cost of food of downtown Boston and still with great food value. With a shopping center nearby
Immediately entering the hotel, you can tell there has been updating renovations as the hotel feels fresh, clean and new....Greeted by the most polite front office desk person I have ever encountered (and I travel extensively) with a warming, authentic and beautiful smile, Ms.Mariah, makes you feel like you're a VIP. The suite was very clean, comfortable and spacious for our mini vacation. The bed was comfy and all you want from a suite room. Service was impeccable, starting from the minute we entered the room and decided it was best to have a rollout bed for our toddler....and within minutes, it was delivered all prepared and ready for use. Located just off Highway 1, it is a straight line drive into Boston and without the high hotel cost of downtown. The hotel is surrounded by lots of restaurants however,with the complimentary full breakfast and complimentary supper dishes offered by the hotel, there is no real need to eat out,unless you bring in food in the most appointed kitchenette I have ever seen in a hotel....Just a great hotel, great personnel and a great time...Recommended to all and we would definitely return back again....You will pleasantly be surprised at the extreme good value for the cost ratio of this hotel....
5 out of 5
for Everyone
by Auchmar from everett,ma

it was our home away from home for my wife and I.

Posted May 24, 2014
Pros: all the staff was outstanding
Cons: a big thank you to all. ya give them all a raise.
Location: easy on and off the highway,close to everything.
we were in the middle of selling our home,and needed a place to call home for a week. the suites was it.