Ratings based on 444 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby Joe from Albany
Good location and easy to get to off thruwayPosted Mar 9, 2014
Pros: Price was good, continental breakfast was good, room was comfortable.
Cons: Door key cards and tub.
Location: We were in Syracuse to watch the Girls High School Varsity Basketball Game but had some extra time and drove to Waterloo Outlets, Seneca Lake Winery
Only planned on staying one night but got extended to two nights. Room was good only issues were the same as previous reviews had stated; had issues with the door key cards working and tub is clean but old. Continental Breakfast was very good. Especially liked the breakfast sausage & coffee. Staff were friendly to deal with and apologized for the door key issues. I would stay there again without question.
by Sal from NY
Public areas not very cleanPosted Feb 24, 2014
My room was adequate: not fancy, but a good deal for the money. The hotel staff were friendly and helpful. However, the common areas of the hotel (especially hallways) were dirty. I told the clerk about a food spill on the floor in a hallway. When I left the next day it was still there. Gross!
for Everyoneby Out of Towner
Quick OvernightPosted Jan 31, 2014
Everything was clean and tidy. Bathrooms were a bit small but clean and efficient. Doors and walls a bit thin for the noise but otherwise a pleasant stay.
for Everyoneby Amy from new york
It was good!Posted Jan 19, 2014
The staff was kind and friendly! And the room was good, but toilet was not clean also bathtub . However the room was clean. And in Robby have some tea , hot chocolate and coffee everytime.
for Familiesby Lisa from Brooklyn
Convenient location with access to everythingPosted Dec 3, 2013 on Hotels.com
Our purpose was to find a convenient location to stay while visiting family for Thanksgiving. Knowing the star rating, his hotel was just what we expected, not the Ritz, but clean. The complimentary breakfast was terrific - much better than most - with a variety of choices, fresh hot coffee, etc. The carrier circle location provides quick access to all major destinations in the city. Though it was crowded with Thanksgiving guests and Black friday shoppers, the staff was friendly and available whenever we needed them.
by Kathy from Ontario
DisappointingPosted Dec 3, 2013
Cons: Lots as noted in my comments
Location: Close by many great shopping areas
The last couple of times we have booked through Expedia, we just so happen to have booked through Wyndhm chain of hotels. In future I will avoid booking through this hotel chain. We received a 4:00am wake up call we did not request. Ended up awake the rest of the night unable to get back to sleep. The hotel staff did apologize for this error. The ceiling in the room was starting to peel and the bathtub I wished I had shoes to wear when I had my shower due to the ground in dirt on the bottom of the tub. The last three hotels we have booked through this company the maintence of the hotels have been in similar shape. The back door was not available to use. When I commented on this, they let me know they were aware and the parts were on order. Made if difficult when our room was at the back of the building and we had packages to carry into the room as we were on our Christmas shopping trip. I do not typically comment, but would have found it helpful. In future I will be looking at the comments of offered by others before booking a hotel. We have booked many 2-3 star hotels in the past and have had great success. This was not one of those times.
for Everyoneby A verified traveler
Pretty good for price paidPosted Dec 2, 2013
Overall the stay was quite comfortable. The room was nice, the beds were comfortable and the hotel provides a decent continental breakfast. The only complaint I have is that housekeeping did a less than mediocre job cleaning the room. After the first night stay, I returned to the room the following night to find that the bathroom was not cleaned, the carpet had not been vacuumed and the trash cans had not been emptied. Housekeeping replaced the used towels and drew the covers back on the bed.
by Andy from Ottawa Ontario
terrible hotelPosted Dec 2, 2013
rooms where never cleaned we stayed for 2 days. mould in bathrooms showers
for Business Travelersby A verified traveler
Posted Nov 29, 2013 on Hotels.com
for Overnight Stay Before Destinationby A verified traveler
Posted Nov 29, 2013 on Hotels.com