Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from New York State

Great price for a decent room.

Posted Jul 22, 2014
Pros: Price, breakfast, quiet, location.
Cons: Would have liked a mini-fridge & small microwave in room to make use of restaurant leftovers.
Location: Location is northeast of Syracuse, just a couple miles from 481 N, near junction with NYS Thruway.
Three of us (in Syracuse for a 2-day workshop) stayed in a room, which was a bit cramped, but suitable. King bed was overly firm, so a good sleep was difficult. Sleep sofa seemed decent, but when opened, blocked access to desk, window, and AC control. Room was right across from elevator, but was quiet (were there on Sunday and Monday night). Area of city seemed very nice and safe. Breakfast was a real bonus: scrambled eggs, sausage patties, make-it-yourself waffles, along with cold cereal, bagels/donuts, juice assortment, coffee, and instant oatmeal. Would definitely stay again for future workshops.
3 out of 5
by A verified traveler

Not very clean

Posted Jul 14, 2014
Most of the staff i talked to, 4 out of 6 said something negative about the hotel or management. My bathroom was not clean at checkin (make up around mirror). Nor was my room cleaned during my stay. I stayed 2 nights.
3 out of 5
by A verified traveler from Puerto Rico

Staying overnight

Posted Jul 13, 2014
Got there at 12:30 am. Back door leading to the room had lock broken which will allow anyone to walk just in. Air conditioner was not working and room was hot and uncomfortable even to spend the night.
2 out of 5
by A verified traveler from Ottawa, ON

Nice hotel but small beds.

Posted Jul 10, 2014
Pros: It was clean and well located.
Cons: bed sizes.
Location: shopping (destiny mall), restaurants.
I booked for 2 double beds but beds were like single ; I was disappointed.
4 out of 5
for Everyone
by A verified traveler from kingston,on canada

nice, clean hotel

Posted Jul 3, 2014
Pros: perfect for a weekend stay.
Location: close to turnpike for waterloo outlets.
Nice, clean and tidy hotel. The staff was very helpful and friendly. The breakfast was very good and well stocked.
5 out of 5
for Everyone
by A verified traveler from Plattsburgh, NY

Short stay for business

Posted Jun 30, 2014
It was a great place to stay for short stays, clean, comfortable and great breakfast. If I were on vacation and wanted a pool or hot tub,not so much. Staff was very friendly. Good location and parking. We were working on a family members house to prepare it for sale and were exhausted at the end of the day, the pulsating shower was great and a comfortable bed.
3 out of 5
by Gordon from Ottawa, Canada

Nice hotel but the beds were awful

Posted Jun 30, 2014
Pros: Breakfast, parking, bathrooms were all good.
Cons: Replace the beds and bed linens.
Breakfast was good, facilities good but the beds were very lumpy, with poor pillows and ours made groaning noises every time you tried to change position so we often were waking each other up.
3 out of 5
for Everyone
by A verified traveler from ny

Not bad

Posted Jun 29, 2014
The hotel staff is nice and friendly. The entrance could be more clean. What I liked most is that coffee is available 24 hours.
3 out of 5
for Everyone
by Kate from Canada

Clean hotel outside of Syracuse

Posted Jun 24, 2014
Pros: The staff were very friendly
Cons: The halls are dark, tv older model, bedspreads and decor need updating
Location: This hotel is in the vicinity of all the other hotels and several restaurants in the perimeter of Syracuse.
The front desk staff were very helpful but were struggling to train new staff and had trouble with the computer data. They were very friendly and attempted to be helpful. The room was noisy (near ice machine) but comfortable...halls etc. need updating!
4 out of 5
for Everyone
by LC from Frankfort, KY

Great location

Posted Jun 14, 2014
Pros: Great breakfast, easy access from the interstate. Easy access to the room. This hotel had other features such as a fitness room and laundry.
Cons: I would have a tv channel guide either on the tv or a printed copy near the tv. The room entrance door lifts up rather than pushes down..awkward.
Location: We stayed 4 nights and we drove to Cazenovia (hometown)each day which to only 20 minutes via 690, 481 and 92. Site see, eat, eat some more.
The staff has been well schooled on being friendly and attentive. Had a broken toilet seat for several days. We left a note on the second day when leaving for the day at around11:00 am. We returned that night and the room had not been cleaned and the seat still broken. I've stayed in hotels for 40 years and to me that is not a big deal and should not take away from the excellent breakfast and the lady that makes sure all is well stocked as well as the front desk personnel.