Ratings based on 355 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Perfect for transport around Tokyo and shopping

Posted May 23, 2015
A great location for transportation around Tokyo and from Haneda airport in addition to shopping in Ginza
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Good hotel. We can use English in this hotel. The staff is very kind and service was great.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very good hotel for comfort and amenities

Posted May 11, 2015
Pros: All the staff were wonderfully welcoming, efficient, and helpful, particularly the Guest Services team
Cons: Better maps for making one's way on foot around the local area and to transportation stations
Location: The location is not ideal. It's possible but not pleasant to walk around the area or to other locations from the hotel. Rapid transit stations close
I chose this hotel with no knowledge of Tokyo. The hotel itself was very good and the staff is excellent. I was very much helped by the Guest Services staff, to get tourism itineraries, a dinner reservation, and local transportation advice and booking.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Noumea

tres bon hotel

Posted May 8, 2015
Pros: La chambre spacieuse et le laundrymat
Bon accueil, chambre avec 2 lits tres confortables, spacieuse et propre au 28 eme etage. Bon point pour l Hotel qui met a disposition un laundrymat au 26eme etage. Accès facile a la station de metro. Le personnel de l hotel est tres serviable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

great hotel - walk from major station

Posted May 4, 2015
Pros: Very efficient staff
Cons: Nothing I can think of
Location: Very easy walk to major station
Quick check in - help with directions and confirmation of tours booked
2 out of 5
by A verified travelerfrom honolulu, hawaii

Uneconomical

Posted Apr 29, 2015
Pros: cleanliness
Cons: The price per night was too high for the type of room.
Location: There were a lot of things to do nearby and close to Shinbashi station which was convenient.
For the price I paid ($353/night US) I expected a larger western style room, but was very disappointed when entering the room finding that it was smaller than a previous hotel that I stayed at several days before. The previous hotel room was slightly larger with a cost of $160/night that included a full breakfast. This hotel did not include a full breakfast and the lobby was located on the 24th floor. To get to your room everyone needed to catch 2 separate elevators (1 elevator to the 24th floor and 1 elevator to the room floors). I found this very inconvenient. Although clean, the hotel was very disappointing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cagliari

Posted Apr 24, 2015
Pros: Panorama, camera confortevole.
Cons: Ritenere la colazione inclusa visti i costi, Manca armadio Personale particolarmente gentile con la clientela giapponese
Location: Molto bene, servizi pubblici (5 linee della metropolitana), ristoranti, market. Un bel quartiere nel complesso.
Entusiasmante esperienza della famiglia a Tokyo. Io risiedo temporaneamente per lavoro.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Linköping

Metro JR-train, fiskmarknad resturang och café

Posted Apr 19, 2015
Bra bemötande, bra engelska, bra förbindelser till båda flygplatserna. Frukost köptes på mataffär på bottenplan för 1/4 av priset på hotellet. Mitt imot i Shiodome Sky City besök resturang EN på 42 våningen! Kanon!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Great hotel and great location!

Posted Apr 15, 2015
Stayed in a deluxe twin room with my family of 3. It was very spacious for Tokyo standards with a huge bathroom and great city views. All amenities are provided. Staff was very helpful and spoke English. Check-in/check-out were fast & efficient. Great location with easy access to metro & JR lines. 3 hotel restaurants offer breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

a convenient place to stay in tokyo

Posted Apr 9, 2015
Pros: very nice rooms with mostly all the amenities
Cons: needs an iron and ironing board. Packet coffee was a little different.
Location: very convenient and a lot of shops and restaurants are very nearby
we've stayed in this complex before and found it to be extremely convenient. RIght in the subway station with Ginz and Tsukiji within 10-15 minutes walking distance