Skip to Main Content.
List your propertySupportTrips

Unlock instant savings with Member Prices

Sign in
Learn more
Feedback

Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
Suburban hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
Exterior
Outdoor pool
1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Parking included
  • Gym

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 576 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Hearing Accessible (Mobility, Access Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Hearing Accessible (Mobility, Access Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Hearing Accessible (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Hearing Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Hearing Accessible (Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Hearing Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Hearing Accessible (Mobility)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Hearing Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible

Room amenity

Standard Room, 1 King Bed, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 288 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 576 sq ft
  • Sleeps 2
  • 1 Double Bed

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

You may also like

Ad
Exterior

Four Points by Sheraton Richmond

North Chesterfield
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,000 reviews
$136 nightly
The price is $158
Jul 14 - Jul 15
Total includes taxes and fees
Four Points by Sheraton Richmond
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
8008 W. Broad St, Richmond, VA, 23294

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 2.1 miles
  • Lewis Ginter Botanical Garden - 7 min drive - 4.3 miles
  • University of Richmond - 7 min drive - 3.8 miles
  • Short Pump Town Center - 9 min drive - 6.8 miles
  • Virginia Commonwealth University - 12 min drive - 9.3 miles

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Potros Mexican Restaurant - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Olive Garden - ‬2 min drive

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Hotel near Short Pump Town Center
Consider a stay at Holiday Inn Hotel and Suites Richmond West End by IHG and take advantage of a terrace, laundry facilities, and a gym. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • An elevator, a TV in the lobby, and a 24-hour front desk
Room features
All 190 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English, Spanish

Similar properties

Restaurant

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.0 out of 10, Wonderful, 1,017 reviews
$105 nightly
The price is $122
Jul 29 - Jul 30
Total includes taxes and fees
Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on Jul 6, 2025 start from $105.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel and Suites Richmond West End by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Hotel and Suites Richmond West End by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Hotel and Suites Richmond West End by IHG located?

Located in Laurel, this hotel is 2.3 mi (3.7 km) from Henrico Doctors' Hospital and within 6 mi (10 km) of Regency Square Mall and University of Richmond. Lewis Ginter Botanical Garden and Shops at Willow Lawn are also within 6 mi (10 km).

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 68 out of 117 reviews
Rating 8 - Good. 22 out of 117 reviews
Rating 6 - Okay. 12 out of 117 reviews
Rating 4 - Poor. 10 out of 117 reviews
Rating 2 - Terrible. 5 out of 117 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Great stay
Stayed 2 nights in May 2025

8/10 Good

Tydre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a pleasant stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Briana

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, appreciated each staff member that was helpful
Stayed 2 nights in May 2025

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay would highly recommend and pricing not bad they also had breakfast lunch and dinner included for free I don’t think u have to pay overall amazing stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, and friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding experience with a truly amazing staff at the front desk!
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Loved it everyone was great
Stayed 1 night in Jun 2025

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st priority when staying in a hotel is cleanliness, this hotel is very clean, convenient parking, close to shopping & easy to locate.
Stayed 2 nights in May 2025

10/10 Excellent

mary

Liked: Cleanliness, property conditions & facilities
Clean & recently refurbished
Stayed 1 night in Jun 2025

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities
The room and grounds was very clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Latasha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice. Customer service was phenomenal.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good overall experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is new and very nice. The sink outside the bathroom is a positive when trying to get ready.
Stayed 1 night in Jun 2025

10/10 Excellent

Iasia

Liked: Cleanliness, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2025

8/10 Good

Dana

Liked: Amenities
Fine for one night stay No tub for kids
Stayed 1 night in Jun 2025

10/10 Excellent

GINO

Liked: Cleanliness, amenities, property conditions & facilities
Brand new! Super clean
Stayed 3 nights in Jun 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was good.
Stayed 1 night in May 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just opened. Lots of food options nearby
Stayed 1 night in Apr 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here two nights while in town for my son’s tournament. It served our needs well. Location was good, near food and gas options. Hotel was clean and rooms were nice. AC was cold. Elevators are slow. Was nice to have on-site dining/bar option. Outdoor pool was on the smaller side but seems nice, we didn’t use it. Free coffee in the morning would be appreciated!
Stayed 2 nights in Jun 2025

8/10 Good

jorge

Liked: Cleanliness, property conditions & facilities
Nice beds spacious rooms everything was clean . Only 1 person to take care of breakfast? That’s too much work
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It resembles a Tru property. There is barely enough room to get out of the shower, before hitting the toilet and the door to the bathroom. However, it was very clean and seemed new. Definitely could not stay there more than a night with my 16-year-old!
Stayed 1 night in Jun 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Seamless check in and out. Great customer service.
Stayed 2 nights in Apr 2025

6/10 Okay

Sean

Liked: Cleanliness, staff & service
TV had poor reception, no caffeinated coffee pods in room, poor toilet flush.
Stayed 1 night in Jun 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay. The hotel was clean and no carpet was big bonus!! The hotel is new. However, eating area of breakfast was unavailable due to a water issue. The pool was not open until Memorial Day and it was 80 degrees outside my kids were disappointed. Overall, my stay was good.
Stayed 2 nights in May 2025