“We checked into our hotel, got our room keys and went to our hotel room. We found bed bugs on the bed and on the pillows. We took pictures of the bed bugs. We immediately got out of the hotel room with all of our belongings. Went the the front desk and asked for a refund and we would not be staying there with bed bugs. The receptionist acted as if this situation was normal. They said that they have refunded my full amount on thier end but i’d have to call Expedia. I have called Expedia and spoke……
“The property needs to be updated in the rooms. When you walk into the room it feels like you’re walking into an old basement. But overall my stay was pretty good.”
“Drury might not be a luxury hotel, but it is the most generous and responsible hotel I have ever stayed with. This hotel really complies its aim to create happy customers. In my view, they do it much better than those 4-star and 5-star hotels.
Drury offers not only free hot breakfast, but also simple hot dinner (though they called it “snack”). Good coffee is provided at lobby all day. No resort fee. Over night parking is the only extra charge. The parking lot conveniently located to an……