“Our room's toilet had issues flushing & the front desk staff came to look 3 times but couldn't fix it long term. The staff mentioned giving us a discount for this issue.
At checkout next morning, we asked another front desk staff about this discount for the toilet issue. Since we booked through Expedia, they couldn't give $ discount/refund, but they could give us points. We got 1500 points for the malfunctioning toilet issue which translates to about $8. What a joke.
We should have received……
“The heater was very noisy. There were three people in our occupancy. On the second day of our stay, we went to the counter to ask for bath towels, but the counter staff were only willing to give us two copies. If I want three towels, l would need to pay.😠
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“Buildings are run down and smell is questionable. Our bedroom had dried blood on the sheets. Our room had attachments on the shower wall and the wall by the sink to which dispensers should have been attached. They were removed.
Checking in was awful. We were handed our keys, after showing ID and signing papers. She told us nothing. We asked for our room number. Then we had to ask how to get there. Then we had to ask where to park. Finally, we had to ask for the breakfast location. It was……
“Very clean, breakfast was great, best hotel coffee I've ever had! Only complaint is that the walls/ceiling very thin. We could here every step the guest above us made at 3am in the morning... every morning! Could even hear the chair move across the floor.”