“The rooms were outstanding. 3 restaurants were very good. Staff were very friendly and helpful. Casino was very clean and machines were well maintained by staff.”
“Staff did not maintain breakfast area as they were slow to refill food options and during our multiple days of our stay they did not have any coffee — pots were empty — and staff had no urgency to refill the pots. Had to go elsewhere for food and coffee. Room had very worn and dirty carpet — needs to be replaced.”
“The only negative was that people were situated on the front lobby sofa with their shoes off, feet on the sofa, blankets around themselves and food bags on the floor in front of their shoes. I made a comment to the staff that homeless were camped out in the lobby and it was not a good look. She said they were guests. This kind of clientele made the hotel look like a cheap Motel 6 and I feel like she should have asked them at least to get their bare feet off the sofa.”