“The hotel is fine but definetely overpriced (location not great, noisy, issues with deposit!). Staff was friendly and I do not think it was their fault but the hotel management. We encounter a few minor and big issues: we booked a Superior room to have more space but we were assigned to a regular room. The room was changed pretty quickly but the second bigger option was literally in the basement, with a tiny window (do not book a Superior!). The main problem was that I was charged 3,000MXP as……
“Blown away by this magical place. Such a gorgeous property. Carefully curated yet very accessible (not stuffy). The staff were all just lovely -- super helpful, friendly, thoughtful. The food was just amazing. Cara Cara would be a world class restaurant in a major city. And the little touches like snacks in the room - lavender sachets from the property when you check out - were next level. Come while you still can; this place is going to be really popular.”
“Title: Shower in someone else's urine smell or camp at a high price
My family stayed at Amina Wind Resort for 3 nights and faced severe issues daily. Management is completely dismissive, refuses accountability, and actively dodges refunds. When confronted, they claimed our complaints were a “difference in cultural perspective” and the “price you pay for paradise.”
They told us to request a partial refund through Expedia, but when Expedia reached out, the resort ignored them. They have also……
“The floor would have been comfier to sleep on than the bed. Might as well have used paper towels as pillows. The shower was not drained and was dirty.”