4/10 Poor
Alison
Mar 21, 2023
Disliked: Staff & service, property conditions & facilities
The ratings did not match the property and it was very disappointing. The surrounding noise level was unbearable. Guests should be warned if there is a major event taking place across the street when they book the hotel. There was a volleyball tournament with loud music blaring that was going to go on until at least 9 pm. It wasn’t just loud music it was beyond loud. I have a video from the balcony that captures the ridiculous volume. The air conditioning in the room did not work. When I complained about the noise level the staff looked at me blankly and even upon arrival they were not very welcoming. The roads had been blocked off for the event which made getting to the hotel very difficult. It was advertised as having valet parking but that was not the case and the staff was not helpful with directions. I’m shocked that this place has good reviews. The room was very basic and not aesthetically appealing. The only good thing was the location to the ocean. I had to leave because of the noise level.