“This is an immaculately cleaned hotel. That’s what is most impressive to me. Inside the rooms and the grounds are well kept. Breakfast service offered a variety of food and drinks to choose from. The bar area is very nice with lively music playing in a clean and relaxing environment!”
“The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done.
I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel.
I……