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4 star Lake Arrowhead hotels in Crest Park, Big Bear Lake

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Lake Arrowhead Resort and Spa, Autograph Collection - Lake Arrowhead Hotels
Rating: 4.0 Stars
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Lake Arrowhead Resort and Spa, Autograph Collection

27984 Highway 189, Lake Arrowhead 92382 - Map
"Lovely yet hideous customer service at check in"
Prior to arriving at property called to confirm that room would be ready at 3pm. Received verbal confirmation that room would be ready. Upon arrival at 3pm, informed that room had not yet been cleaned. Front staff vague about time that room would be ready, "we've been slammed", "I'm not sure, sometime tonight". Asked to speak with manager to confirm check in tonight, manager busy. Front desk stated "definitely before 9pm". "You should probably go have dinner and then check back". I was travelling with another mother and two 10 year olds. Upon arriving back from dinner at approximately 7:45, room still not ready. "Should be soon" per front desk. Incredulous. Requested dinner be discounted, stated we will pay for your breakfast tomorrow. I already had plans for breakfast. Finally received keys after 8p.m. in room with dripping leak outside of our room door. The issue was how rude the front desk manager was during our check in. A smile, an "we appreciate your patience", "please proceed to the café for a complimentary appetizer", "we will make sure your room is ready at 8:30pm" would have made a mountain of difference. I travel extensively for my career in the healthcare industry and would rate this experience as exceptionally poor. The impression left was you will be lucky if we even fill your pre-paid reservation. Our corporate meeting planner often inquires about history at a property for our corporate perk events. Simple confirmed check in time.
Traveller from Newport Beach, CA
In the San Bernardino National Forest at an elevation of 5,106 feet, this resort is along Lake Arrowhead and adjacent to the …More

Search from 1 Hotels (4 Stars) Near Lake Arrowhead, Crest Park

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    Pocket Guide: Crest Park Lake Arrowhead 4 stars Hotels

    Part of the San Bernardino Forest about 90 miles east from Los Angeles, Lake Arrowhead is a year-round destination. Travelers flock to the area to pursue fishing, boating, camping, and hiking.

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    91% recommended
    From 29,939 Reviews