“This was our first time at an all inclusive and we weren’t impressed. The property is very large but it isn’t as maintained as I expected. The rooms are dark and smell moldy. We were a party of four and consistently had to request an extra towel daily (they only provided three). The restaurants we ate at were okay, which I had heard would be the case. The beach itself is lovely. I did find it strange that we had to walk through local vendors trying to sell you activities as you are walking onto……
“The checking-in was extremely low, the person in charge seemes not to be knowledgeable about the process. The rooms were supposed to be paid in full.
At the check out they messed up, charging me what I already paid. When I realized the error, nad they the agreed that was an error on their side, they told 15-30 day to reimburse the wrong charges.
Really not a very good customer service at the front desk.
Restaurant and other areas the service was excellent.”
“We’ve payed around 5000 dollars to enjoy 3 days and 2 nights, considering that we were star class, the check-in process was fine, they explained us our benefits, etc… During this period of time, the food was awful. We ate breakfast, lunch and dinner is this So Cal Buffet, and the quality of the food was horrible. The food was cold, cheap, disgusting and even hard to even look at or swallow. The people next to the table even called the food ‘’ass’’. And I totally agree. The lunch menu was fine,……
“This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no……
“This was a favorite property!!! Oceanfront, gorgeous pool and gardens around the property. I love their commitment to the environment and welcome the natural wildlife within the property. The staff is so friendly, always ensuring you are doing well and enjoying your time. The food at the restaurant is delicious, and you can enjoy your meal beachside if you wish. The bungalows are spacious with a beautiful outdoor shower. The beach is wonderful to swim, walk and surf. Thank you to all the……